IT Specialist

Project & Process Management • Led multiple IT projects, including major infrastructure upgrades (internet, servers, PCs, network), improving performance and productivity by 25%. • Deployed MS Planner for departmental task management, reducing projectextension requests by 40%. CURRICULUM VITAE • Implemented a cloud archival system for legacy records, adding barcode/QR tracking and location mapping for faster retrieval. Automation & Data Insights • Evaluated and automated business processes to enhance efficiency. • Analyzed operational data to identify trends and support strategic decisionmaking. IT Strategy & Governance • Defined IT strategy and architecture to improve stability, scalability, and uptime; ensured 100% availability of critical services with BCP and DR plans. • Supported governance reviews, aligned IT with organizational goals, and maintained ITIL-based policies and procedures. Infrastructure & Security Operations • Managed daily server operations, maintenance, and monitoring. • Strengthened IT security through network segmentation, VPNs, and VLANs to reduce vulnerabilities. Financial & Vendor Management • Oversaw IT procurement, optimizing spend and aligning purchases with budget. • Managed strategic vendor relationships, ensuring compliance with SLAs and favourable contract terms.