IT support Officer

IT Support Officer | Watoto Church Ministries Provide comprehensive IT support to over 200 end-users daily, ranging from Tier 1 (basic troubleshooting) to Tier 2 (advanced technical support). Skilled in Microsoft 365 administration, including user management, licensing, and platform optimization to enhance productivity across departments. Experienced in Windows Server 2019 management, covering installation, configuration, monitoring, and maintenance of server environments. Strong expertise in cybersecurity, implementing best practices to safeguard organizational data and minimize risks of breaches and identity theft. Proficient in network and systems administration, ensuring seamless connectivity, system reliability, and efficient IT operations.

university

i have a bachelor degree in information systems from makerere university