Brian Banda
Customer Support Executive
Highest degree :
Bachelors
Field of study :
ACCA
Location :
Malawi
Citizenships :
Malawian
Experience :
3 Year(s)
Countries :
Malawi
Gender :
Male
Sectors :
Digital ICT Expert | Data Scientist (AI/ML) | Digital Healthcare Technologist | Cloud & Data Center Specialist
Dedicated and results-driven Customer Engagement professional with over 3 years of experience in client-facing roles, excelling in outbound communication, data-driven support, and relationship management. Proven expertise in managing high-volume inquiries, administering surveys, and utilizing CRM systems like Zendesk to resolve issues and improve client experiences. Seeking to leverage my bilingual skills (English & Chichewa) and operational expertise to contribute to One Acre Fund's mission as a CE Officer-Outbound
Bachelor of arts in Social and Economic Histoy
Malawi
University of Malawi
August 2018
-February 2023
A degree in Social and Economic History is an interdisciplinary program focused on understanding how economic and social developments of the past have shaped the present. It typically covers economic and social processes from the 19th and 20th centuries, examining the transformation from mercantilism and industrialization to modern societies. The program bridges history, economics, and social sciences, exploring themes like business history, consumption, globalization, labor, welfare, migration, and social order. Students learn a combination of historical methods and economic reasoning, gaining insight into societal changes, economic development, social relations, and policy impacts over time. They develop skills in critical thinking, research, and quantitative analysis, often with an emphasis on specific geographic and temporal contexts such as Britain, Europe, Africa, and globally. Careers after graduation can be in public management, business journalism, archives, museums, consulting, or academic researc
Leardership
online
Havard Aspire Institute
2024
The program includes professional skills training, a leadership course developed and delivered by Harvard faculty, and interactive seminars with world-class educators. It is structured in three main modules: personal and professional development, an immersive leadership course on societal impact, and ongoing learning through masterclasses and peer engagement. After completing the program, alumni gain access to extended leadership development opportunities, including seed funding for social impact initiatives, mentorship, workshops, and a global network of peers and mentors. The program aims to empower young leaders to create positive community change, providing resources such as social impact seed funds, community action awards, fellowships, and continuous mentorship and networking support. It targets individuals aged 18-29 with intermediate English proficiency, who come from low-income backgrounds and are first-generation college students or recent graduates not enrolled in graduate programs
Customer Support
Customer dealing
Customer service
Web Development
Business Administration
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