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Brian Banda

Brian Banda

Customer Support Executive

Highest degree :

Bachelors

Field of study :

ACCA

Location :

Malawi

Citizenships :

Malawian

Experience :

3 Year(s)

Countries :

Malawi

Gender :

Male

Sectors :

Digital ICT Expert | Data Scientist (AI/ML) | Digital Healthcare Technologist | Cloud & Data Center Specialist

Dedicated and results-driven Customer Engagement professional with over 3 years of experience in client-facing roles, excelling in outbound communication, data-driven support, and relationship management. Proven expertise in managing high-volume inquiries, administering surveys, and utilizing CRM systems like Zendesk to resolve issues and improve client experiences. Seeking to leverage my bilingual skills (English & Chichewa) and operational expertise to contribute to One Acre Fund's mission as a CE Officer-Outbound

Education

Bachelor of arts in Social and Economic Histoy

Malawi

University of Malawi

August 2018

-

February 2023

A degree in Social and Economic History is an interdisciplinary program focused on understanding how economic and social developments of the past have shaped the present. It typically covers economic and social processes from the 19th and 20th centuries, examining the transformation from mercantilism and industrialization to modern societies. The program bridges history, economics, and social sciences, exploring themes like business history, consumption, globalization, labor, welfare, migration, and social order. Students learn a combination of historical methods and economic reasoning, gaining insight into societal changes, economic development, social relations, and policy impacts over time. They develop skills in critical thinking, research, and quantitative analysis, often with an emphasis on specific geographic and temporal contexts such as Britain, Europe, Africa, and globally. Careers after graduation can be in public management, business journalism, archives, museums, consulting, or academic researc

Awards & Certificates

Leardership

online

Havard Aspire Institute

2024

The program includes professional skills training, a leadership course developed and delivered by Harvard faculty, and interactive seminars with world-class educators. It is structured in three main modules: personal and professional development, an immersive leadership course on societal impact, and ongoing learning through masterclasses and peer engagement. After completing the program, alumni gain access to extended leadership development opportunities, including seed funding for social impact initiatives, mentorship, workshops, and a global network of peers and mentors. The program aims to empower young leaders to create positive community change, providing resources such as social impact seed funds, community action awards, fellowships, and continuous mentorship and networking support. It targets individuals aged 18-29 with intermediate English proficiency, who come from low-income backgrounds and are first-generation college students or recent graduates not enrolled in graduate programs

Languages
English
Speak
Excellent
Read
Excellent
Write
Excellent
Skills

Customer Support

Customer dealing

Customer service

Web Development

Experience with financing agencies

Business Administration

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