IT Support Specialist

Duties and Responsibilities  Collaborate with business stakeholders, IT partners, and customers to design and implement effective workflows and IT solutions that meet customer needs.  Maintain Servers, Printers, OS, and Software and hardware peripherals. Administer and operate Active Directory (Users, Groups, GPO, Security, and AD Connect).  Resolved technical problems via phone, email, or onsite visits, coordinating parts and engineer dispatch as needed.  Administered and maintained Quattris and UET enterprise systems, including LMS, CRM, and HCM applications.  I managed the setup, deployment, and upgrades of applications, modules, integrations, and system features, ensuring smooth operation and continuous improvement.  I ensured seamless connections between servers, cloud platforms, databases, and shared services, keeping all systems working smoothly together.  Monitor system performance and troubleshoot different issues to ensure minimal downtime.  Project onboarding and successful execution, including daily reports. Coordinating among the team, with other departments, and with the management.  Handled support requests end-to-end, including proper logging, tracking, escalation, and follow-up.  Experienced in administering and troubleshooting Emails (Office 365, Google Workspace, or ZohoMail).  Responsible for keeping accurate records of all the systems within our organization, ensuring all the documentation is up-to-date and reflects the current state of our IT infrastructure.  Managed user accounts, access permissions, and security controls in accordance with company policies.  Can review logs, traffic capture, and system data to help identify the root cause of technical problems.  Wiped laptops using Blancco software and generated reports.  Collaborate with internal teams and end to deliver timely technical solutions and detailed reports.  Install antivirus software and renew software licenses as needed. Installation of Windows 10/11, Ubuntu, Linux, and Kali Linux  Installing the software and educating users about the troubleshooting and uses.  Install servers and replace hard disk drives (HDDs) as needed.  Build server racks and perform PDU (Power Distribution Unit) installations.  Established Point-of-Sale (POS) systems at multiple outlets and stores to support retail operations.  Lead the LED installation projects at Apple stores remotely, including power module and supply replacement with the help of L1 technicians and a remote D3 engineer. Coordinated technical collaboration with D3 remote engineers for device configuration.  Train new employees on IT systems and company protocols. Assign and configure user accounts for new hires, and complete inventory management for all new employee equipment.  Fluent in English; proficiency in additional languages is an advantage.

Computer Systems Engineering