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IT Support
Highest degree :
Bachelors
Field of study :
Business Information Technology
Location :
Ukunda
Citizenships :
Kenyan
Experience :
8 Year(s)
Countries :
Kenya
Gender :
Male
Sectors :
Experience
Network Infrastructure Consultant
Isiolo
Caritas
June 2025
-September 2025
- Redesigned and upgraded the organization’s network by deploying a 20 meters mast, new wireless radios, and a 1 km fiber backbone. - Integrated a new ISP, installed switches, routers, and a security firewall, while training IT staff on UniFi/Ubiquiti tools and monitoring systems to improve reliability, security, and performance.
IT Support Technician
Kwale
Base Titanium
July 2017
-June 2025
- Delivered end-to-end IT support to 800+ users, improving response times and issue resolution efficiency across multiple departments. - Led and coordinated network installation projects (design, budgeting, implementation, and post-installation inspections), ensuring compliance with IT standards. - Directed daily operations of network infrastructure (switches, routers, firewalls, hubs, bridges), maintaining 99% up-time. - Strengthened cyber security posture by conducting threat analysis, enforcing security policies, and managing antivirus/endpoint protection. - Established and managed data backup and disaster recovery protocols, reducing recovery time by 40% and ensuring business continuity. - Applied server patches, upgrades, and routine monitoring to ensure data integrity, system availability, and compliance. - Maintained comprehensive IT documentation (network schematics, asset inventories, compliance reports) for audits and decision-making. - Managed vendor relationships and IT assets, ensuring cost-effective procurement and licensing compliance.
Education
University
Nairobi
Strathmore
June 2013
-June 2017
Bachelors in Business Information Technology
Awards & Certificates
Bachelor Degree
Nairobi
Strathmore University
2016
Languages
Skills