IT Support Engineer Intern

• Delivered technical support to 100+ end-users across office locations, ensuring prompt issue resolution and user satisfaction. • Configured and deployed over 150 IT assets including laptops, printers, tablets, and mobile devices to internal teams. • Performed system upgrades and routine maintenance to minimize downtime and enhance performance. • Installed and maintained network infrastructure including switches, routers, and rack systems. • Executed structured network cabling and termination for CCTV, biometric systems, access points, and workstations. • Monitored data center performance using Huawei NetEco, identifying inefficiencies and proposing energy-saving adjustments. • Maintained accurate IT asset inventory and updated hardware allocation records. • Provided onboarding support by setting up user accounts, configuring systems, and conducting device handovers. • Created and managed weekly technical reports and documentation on tickets, asset status, and IT activities. • Ensured cybersecurity compliance by updating antivirus software, configuring secure email access, and supporting access control. • Collaborated with vendors during installations and supervised fire system servicing for compliance with safety standards.