IT Manager

• Configured, installed, repaired, and maintained all hardware, software, cellular devices, backup/archive systems, security infrastructure, network devices, printers, copiers, A/V equipment, tablets, and Mitel telephony across six physical and remote construction offices, maintaining 95% system uptime. • Supported, monitored, and managed Active Directory, DNS, Group Policies, Windows Server 2016/2019, Exchange 2019, Hyper-V, Office 365, MS Project 2019, and proprietary software to ensure seamless IT operations. • Developed and implemented network security policies, disaster recovery plans, and IT infrastructure documentation, enhancing organizational readiness and compliance. • Conducted system performance monitoring, capacity planning, and optimization, significantly improving resource utilization and operational efficiency across departments. • Negotiated and maintained strong vendor relationships, securing hardware, software licenses, and support services contracts that reduced annual costs by 15–20%. • Led regular employee security awareness training sessions, improving cybersecurity best practices and reducing risk exposure.

System Administrator

• Provided comprehensive IT support for hardware, software, networking, and audio/video systems across 8 golf resorts, 3 assisted living centers, and multiple retail locations, serving 1,200+ end users with 24/7 on-call availability. • Served as the primary point of contact for all POS hardware, software, and networking issues supporting 30+ restaurants, retail stores, fitness centers, mobile sales teams, and management offices spanning Arizona, California, and Texas. • Oversaw company-wide printing and cellular communications, managing hardware and networking inventory to ensure operational continuity and resource efficiency.