Information management associate

• Managing day-to-day IT operations, including system maintenance, software installations, and system backups. • Monitoring and maintaining network infrastructure, ensuring minimal downtime and optimal performance. • Configuring and managing user accounts, passwords, and access permissions in Active Directory. Conducting regular security audits and assist with the implementation of cybersecurity measures like firewalls, anti-virus software, and data encryption. • Assisting with the configuration of new hardware, including desktops, laptops, printers, and networking devices. • Providing one-on-one training and group sessions to staff on IT systems, software applications, and cybersecurity practices. • Tracking and resolving IT service requests and maintain accurate records of issues and solutions in the help-desk desk ticketing system. • Collaborating with the IT team to implement software and hardware upgrades and system migrations. Employed Microsoft Power BI and SQL to design interactive reports and automate data workflows, facilitating robust decision support for program management. • Integrated mobile data collection solutions to streamline field reporting, accelerating information flow between field teams and headquarters. Refined data validation protocols and standardized report templates to elevate the accuracy and consistency of program monitoring outputs across diverse operational units. Expanded data security measures by leveraging multi-factor authentication and access management protocols, reinforcing compliance with organizational information protection standards and donor requirements. Devised and maintained inventory tracking systems, ensuring accurate allocation and timely availability of IT assets for field operations and program delivery.