Client Relations manager

• Client Billing: Streamlined client billing and payment processes, ensuring 100% invoice accuracy and timely collections, which improved financial efficiency and client trust. • Stock Management: Optimized inventory control for office and hospitality supplies, reducing wastage and ensuring uninterrupted service delivery across client areas. • Communication: Acted as the central point of contact for clients, facilitating clear and timely communication between members and internal teams, resulting in quicker issue resolution and stronger relationships. • Optimizing Member Experiences: Enhanced the overall member experience by anticipating client needs, implementing service improvements, and fostering an engaging, community-focused environment that boosted retention. • Business Solutions: Identified and delivered tailored workspace and service solutions aligned with client business objectives, contributing to increased client satisfaction and long-term partnerships. • Operational Excellence: Maintained seamless daily operations by improving workflow efficiency and upholding Kofisi’s premium service standards across all client touchpoints. • Interpersonal Skills: Built strong, trust-based relationships with clients and colleagues through effective collaboration, empathy, and professionalism, enhancing teamwork and service delivery. • Business Requirements: Collaborated closely with clients to understand their operational needs and partnered with internal departments to deliver solutions aligned with both client and company goals. • Procurement Oversight: Managed the procurement process for centre supplies, including water supplies, office consumables, stationery, fruits, and beverages. Ensured timely issuance of approved Purchase Orders (POs) to respective suppliers and maintained accurate tracking of PO utilization to prevent overspending and support cost-efficient operations.

LOGISTICS AND CONTROLS DEPARTMENT

RECEIVING: • Checking the invoice (supplies brought) versus the purchase order (supplies ordered) to ascertain quantity and amount. • Knowledge of checking all live supplies is in perfect condition. • Knowledge of hot food must be at a certain temperature, and if not, then it is unsafe for human consumption. DISPATCH: • Managed a team of ten in the logistics department, ensuring 100% on-time delivery to outlets. • Having knowledge of the right temperature for chillers, frozen and dry items. • Arranging items in the chillers and freezer according to the outlet the supplies are to be dispatched for easier access and order. DRY STORE: • Knowledge of keeping allergens separately from the rest of the supplies due to close contamination. • Conditions of the dry store should be of normal temperature with no humidity. • Reduced inventory discrepancies by 15% through improved tracking and FIFO implementation. • Keeping the bin card forms up to date whenever new and old inventory comes in and out respectively. • Conducted monthly stock takes, reconciling physical inventory with system records. CONTROLS FUNCTION: • Conduct bar stock takes. • Prepare food and beverage cost for analysis. • Reconcile bar shortages with the head barman. • Menu item management in the system whenever there are sales offers. • Monitor business entertainment bills and voids in the system and ensure they have been approved. • Participate in end month stock take and ensure physical inventory is keyed-in the system.

ACCOUNTS COLLECTION MANAGER

• Oversee all aspects of collecting payments due from accounts receivable, recovering 95% of outstanding payments within 30 days. • Build relationships with accountants to develop trust and find solutions to help clients meet financial obligations. • Develop ways to hasten collection by negotiating payment schedule, improving cash flow by 20%. • Negotiate partial payments if deemed necessary due to product issues. • Notify supervisors of debtors who are unwilling or unable to pay as needed. • Ensuring prompt recovery and meeting targets as required. • Respond to client account queries in a timely and professional manner. • Effective use of allocated resources to minimize cost. • Update account status and database regularly.

ACCOUNTING OFFICER

• Accounting and Bookkeeping. • Assisting in attaining the proper integration of the financial processes in the financial software systems developed by the company. • Assisting in project management. • Participating in customer training, orientation, and management. • Carrying our product marketing and demonstrations. • Assisting with client handling and management. • Assisting with Research and product development.