Deputy head humanitarian Operations

• Served as principal advisor to senior leadership on operational planning, HR, logistics, and resource allocation for 1,100+ staff across multiple humanitarian sectors (WASH, shelter, protection, gender, food distribution). • Led communication and advocacy efforts for IDPs and vulnerable groups, ensuring visibility of humanitarian needs in donor, media, and inter-agency forums. • Directed the design and implementation of SOPs, KPIs, and performance frameworks, strengthening accountability, compliance, and service delivery. • Oversaw strategic planning for 40+ shelters, including workforce forecasting, budgeting, and logistics to ensure readiness in evolving emergency contexts. • Managed information and digital systems for registration, aid tracking, reporting, and inter-agency coordination, introducing AI-powered dashboards and multilingual reporting tools. • Supervised and supported 1,000+ field and shelter staff, including training, deployment planning, and performance appraisal systems aligned with UNRWA standards. • Coordinated the distribution of critical resources (fuel, water, NFIs) to 800,000+ displaced persons, monitoring consumption through EFMS and investigating discrepancies. • Represented UNRWA in cluster coordination (OCHA, WFP, UNICEF, UNMAS) and donor briefings, facilitating cross-sector collaboration and joint humanitarian planning. • Guided emergency preparedness and contingency planning, including ceasefire/evacuation frameworks and education-in-emergencies coordination. • Directed evaluations of emergency response for 1.2M IDPs, producing analytical reports, GIS visualizations, and strategic reviews to inform donor reporting and mission learning. Partnership and Advocacy Focal Point (Bangui, CAR) • Served as UNRWA Partnership and Advocacy Focal Point in the MINUSCA Staff Partnership Initiative (Bangui, CAR), facilitating strategic coordination with MINUSCA and UN agencies to enhance multi-sectoral collaboration and operational effectiveness. • Represented UNRWA in high-level donor engagement and resource mobilization events, developing briefs, concept notes, and advocacy materials to secure funding for humanitarian programs and protection initiatives. Additional Duties –EDU & Temporary Learning Spaces (TLSs) • Oversaw quality assurance and operational management of temporary learning Spaces, ensuring continuity of education for displaced children under emergency conditions. • Monitored and evaluated educational programs (formal and non-formal), assessing effectiveness, student engagement, and learning outcomes. Head of Monitoring & Evaluation Unit – UNRWA Gaza (2015–2023) • Directed comprehensive monitoring, evaluation, and quality assurance systems, ensuring alignment with UNRWA performance frameworks and international standards. • Designed and rolled out M&E frameworks, KPIs, baselines, and logical models, enabling real-time program tracking and accountability across humanitarian, education, protection, and digital transformation projects. • Conducted large-scale evaluations and post-implementation assessments for programmes affecting 140,000+ refugees, providing actionable evidence to senior management and donors. • Supervised data collection, statistical analysis, and trend reporting using SPSS, Power BI, and SmartPLS, producing dashboards and visual reports to guide resource allocation and policy decisions. • Oversaw donor reporting, proposals, and budget performance tracking, ensuring timely submission of high-quality reports and financial statements. • Led cross-sector evaluations (e.g., human rights, mental health, ICT4Education), coordinating with ministries, GIZ, UNICEF, and ILO to improve education, training, and labour market outcomes. • Developed and institutionalized SOPs, quality benchmarks, and reporting templates, strengthening consistency and compliance with UNRWA protocols and UN evaluation guidelines. • Prepared and presented advocacy briefs, communication materials, and donor presentations, supporting fundraising and inter-agency visibility. • Represented UNRWA in regional and international forums (MLA, TIMSS, RBM workshops), contributing expertise to UN evaluation networks and inter-agency data-sharing platforms. • Supported organizational learning and continuous improvement by advising on administrative and strategic implications of M&E findings, enhancing programme effectiveness and accountability. Consultant – World Bank & ILO (2015–2023) • Overseeing and coordinating staff capacity-building initiatives, including training programs and the development of Standard Operating Procedures (SOPs) to enhance workforce efficiency and compliance. • Overseeing occupational analysis for technical diploma and university academic programs to align staffing needs with industry demands and workforce trends. • Planning and conducting labor market surveys to assess employment trends, skill gaps, and sectoral demands for workforce development. • Leading data-driven labor market research and survey analysis using advanced statistical tools such as SmartPLS and SPSS to generate actionable insights. • Managing the development of instructional materials and training curricula, ensuring alignment with UNRWA and international standards, including competency-based design, gender equality, neutrality, and age-appropriateness. • Designing course outlines for academic programs based on gender policy criteria, ensuring inclusivity and equitable access to education and training. • Leading the development and implementation of quality assurance frameworks and self-assessment mechanisms for technical training centers, ensuring continuous improvement and compliance with best practices.

Head of M&E and QA

• Directed comprehensive monitoring, evaluation, and quality assurance systems, ensuring alignment with UNRWA performance frameworks and international standards. • Designed and rolled out M&E frameworks, KPIs, baselines, and logical models, enabling real-time program tracking and accountability across humanitarian, education, protection, and digital transformation projects. • Conducted large-scale evaluations and post-implementation assessments for programmes affecting 140,000+ refugees, providing actionable evidence to senior management and donors. • Supervised data collection, statistical analysis, and trend reporting using SPSS, Power BI, and SmartPLS, producing dashboards and visual reports to guide resource allocation and policy decisions. • Oversaw donor reporting, proposals, and budget performance tracking, ensuring timely submission of high-quality reports and financial statements. • Led cross-sector evaluations (e.g., human rights, mental health, ICT4Education), coordinating with ministries, GIZ, UNICEF, and ILO to improve education, training, and labour market outcomes. • Developed and institutionalized SOPs, quality benchmarks, and reporting templates, strengthening consistency and compliance with UNRWA protocols and UN evaluation guidelines. • Prepared and presented advocacy briefs, communication materials, and donor presentations, supporting fundraising and inter-agency visibility. • Represented UNRWA in regional and international forums (MLA, TIMSS, RBM workshops), contributing expertise to UN evaluation networks and inter-agency data-sharing platforms. • Supported organizational learning and continuous improvement by advising on administrative and strategic implications of M&E findings, enhancing programme effectiveness and accountability.

Assistant Professor in Information and Management, Al-Azhar University

• Conducted high-impact research and publication: Authored 23+ peer-reviewed research papers in leading international journals (Springer, Taylor & Francis) on information management, advanced data analytics, and statistical modeling. • Delivered advanced academic instruction: Designed and taught undergraduate and postgraduate courses in Information Management, E-Commerce, Business Intelligence, MIS research methodologies, strategic information management, accounting information systems, and health information systems. • Supervised postgraduate research: Guided MBA and postgraduate students in research projects on intelligent information management, information analysis, business intelligence, and statistical modeling. • Led academic events and quality assurance: Organized international conferences, managed research publication processes, and served on technical review committees to ensure academic rigor and scholarly standards. • Provided advanced training and capacity building: Delivered specialized training on data analysis tools (SmartPLS, AMOS, SPSS), visualization software (PowerBI, Tableau), e-banking systems, computerized financial management, and electronic human resources management for postgraduates and faculty development.

Research Project Assistant

• Led high-impact research and scholarly dissemination: Published 20+ internationally indexed papers in information analysis and research project management, and served as peer reviewer for top journals (Springer, Elsevier). • Secured project funding and resources: Prepared and submitted research grant and fundraising proposals, ensuring adequate financial and technical support for Information Sciences research initiatives at University Sains Malaysia. • Managed research projects and postgraduate supervision: Oversaw the planning, execution, and reporting of multiple research projects; supervised postgraduate research activities to ensure alignment with academic and project objectives. • Delivered advanced training and capacity building: Provided instruction to MBA and IT students on data science, advanced statistics, and analytical tools, including RapidMiner, Power BI, MatLab, Python, SPSS, SmartPLS, R, NVIVO, and Tableau. • Contributed to academic quality and evaluation: Served as external examiner for master’s theses in management and crisis management, and taught courses in management information systems, statistical methods, and business intelligence to enhance student competency.

ICT Supervisor

• Planned and implemented MIS solutions: Developed and executed a comprehensive Management Information System (MIS) for 8,000 UNRWA staff, enhancing data management, operational efficiency, and decision-making. • Led IT project design and deployment: Directed the design, implementation, and rollout of web-based knowledge management applications, employee portals, and the Unified Exams Management Information System (UEMIS) to streamline workflows and optimize data-driven operations. • Managed ICT teams and digital initiatives: Supervised developers and IT supervisors as ICT focal leader, overseeing system enhancements, digital transformation projects, and IT research initiatives to promote innovation and organizational effectiveness. • Delivered training and capacity building: Designed and conducted IT and MIS training programs, including short-term courses and instructional materials, improving staff proficiency, digital literacy, and adherence to international standards. • Supported strategic planning and resource management: Assisted in IT budgeting, cost estimation, and presented strategic proposals for administrative and information management improvements, contributing to UNRWA-Gaza’s operational development.

Information Management

Business Administration

entrepreneurship Mastery