Keith Ayodo is an accomplished IT Leader and Strategist with 8 years of progressive, international experience, whose expertise directly addresses critical organizational needs for efficiency, resilience, and continuous improvement. His core value to an organization lies in his ability to bridge IT strategy with practical execution, specializing in Knowledge Management (KM) and IT Service Management (ITSM). Keith is a certified ITIL expert who excels at leveraging robust IT architecture and governance to enhance service delivery. He is particularly skilled at: Driving Organizational Learning and Efficiency: Designing and managing centralized knowledge documentation and Knowledge Transfer programs, transforming reactive IT support into proactive self-service by analyzing help-desk data (Knowledge Analytics). Ensuring IT Governance and Resilience: Implementing and enforcing IT policies, compliance measures, and cybersecurity practices (e.g., WSUS, Antivirus management) to mitigate risk and ensure business continuity. Strategic Deployment and Administration: Leading large-scale IT deployments (e.g., Windows Server, ODK data collection tools, Microsoft 365) and expertly administering critical platforms like SharePoint and Active Directory to support cross-functional collaboration. Keith's track record includes successfully establishing knowledge strategy and ensuring IT compliance for complex international programs, making him an ideal leader for developing and managing an enterprise-level IT Knowledge Management function.