Canada Payroll Specialist I

Administer 20–40 weekly, bi-weekly, and semi-monthly payroll settlement cases daily by managing full-cycle processing and ensuring SLA compliance and client satisfaction. Lead recurring client check-in calls across weekly, monthly, and quarterly intervals, strengthening stakeholder engagement and aligning payroll operations with business objectives. Partner with internal peers and customer teams to resolve payroll inquiries, improving issue resolution efficiency. • Configured complex Workday pay components, deductions, and run categories to support year-end processing and special projects, ensuring accuracy and compliance. • Troubleshot quarter and year-end audit reports by identifying payroll tax discrepancies and advising customers on corrections, including T4 adjustments.

Payroll Coordinator II

Processed end to end biweekly and off-cycle payroll for 1,500+ exempt and non-exempt employees across two divisions, ensuring accuracy in wages, garnishments, PTO, and tax calculations. Administered payroll adjustments, severances, advances, and final checks in compliance with state regulations, strengthening internal controls and risk mitigation. Prepared and filed state and local tax reports, ensuring timely submission and compliance with regulatory standards. • Decreased payroll-related inquiries by 30% and reduced resolution time from three days to one day by implementing a payroll FAQ resource and ticketing system to categorize and track support requests. • Verified HR data integrity by auditing employee records and conducting payroll validations, aligning payroll with organizational policies and compliance requirements. • Developed standardized payroll procedures and best practices, streamlining workflows, improving efficiency, and ensured the confidentiality of employee payroll data by implementing secure data handling procedures. • Partnered with HR and finance teams to reconcile payroll data, resolve discrepancies, and provide accurate reports on liabilities, benefits, and deductions. • Provided guidance on payroll policies and compliance to cross-functional stakeholders, supporting workforce planning and strengthening payroll governance.

Implementation Specialist

Managed payroll implementations for 150+ small and large business clients by configuring tax setups in ADP Workforce Now, ensuring compliance with multi-state payroll requirements. Configured full-cycle weekly, biweekly, semi-monthly, and monthly payroll schedules in Workforce Now, ensuring accuracy, timeliness, and adherence to state and federal regulations. Conducted client discovery sessions and status meetings, analyzing business needs to deliver tailored payroll configurations and onboarding strategies. Provided client support on payroll inquiries including deductions, garnishments, benefits, and tax compliance, resolving discrepancies to ensure payroll accuracy. Oversaw client acquisitions and additional company code setups in CCI/WFN, auditing employee data and balances while tracking project progress in Henry, LaunchPad, and eStart. • Achieved zero payroll errors at go-live and departmental recognition by delivering a 600-employee payroll system transition within 30 days of a merger deadline through roadmap creation, parallel runs, and HR training. • Reduced payroll discrepancies by 50% and lowered service tickets by 25% by building a custom ADP Workforce Now, HRIS integration and implementing validation reports to improve compliance and data accuracy. • Eliminated recurring state tax errors and cut amended returns by 90% by reconfiguring UKG Pro tax setup tables, auditing profiles, and implementing payroll audit reports, saving 6–8 hours per cycle. • Increased client self-sufficiency in payroll reporting by building and automating custom reports with export services while training stakeholders to independently generate and customize outputs. • Strengthened workforce capability and knowledge retention by delivering structured training for payroll practitioners on system configuration, reporting tools, and payroll application setup. • Maintained compliance with federal and state payroll tax regulations by administering W-2 corrections, prior quarter/year adjustments, and managing special payroll calculations.

Client Service Specialist

Maintained and supported client payroll accounts by providing proactive account management and ensuring timely resolution of service requests across internal departments. Built strong client relationships by advising on payroll laws, wage and hour compliance, and tax regulations, strengthening client trust and retention. Generated and analyzed payroll audit reports covering employee hours, deductions, garnishments, and benefits, ensuring accuracy and compliance with company and regulatory requirements. Partnered with cross-functional teams to troubleshoot payroll discrepancies.