I’m an IT Support and Systems Specialist with over seven years of hands-on experience in hardware maintenance, system administration, and network troubleshooting. I help organizations run reliable, secure, and well-maintained IT operations. Right now, I work with eKool (Estonia Development Cooperation), where I manage IT systems, perform preventive maintenance, and provide user support for staff across multiple locations. I also train teams on digital tools and data security best practices to ensure smooth daily operations. Previously, I worked at Uganda Telecommunications Corporation Limited and Wilsoft Technologies, where I handled network support, device configuration, and technical troubleshooting. My experience covers routers, switches, CCTV systems, printers, and attendance devices. I hold a Bachelor’s degree in Computer Science from Goldsmiths, University of London, and certifications in Google IT Support, AWS Fundamentals, DevOps on AWS, and Cybersecurity. I’m passionate about keeping systems stable, reducing downtime, and making sure people can use technology without stress. Whether it’s preventive maintenance, backups, or troubleshooting, I focus on practical solutions that keep operations moving