Operations Manager / Client Consultant

Provide operational support and business guidance to small business clients with an emphasis on process efficiency and service delivery. Lead intake, scheduling, and communication strategies to streamline operations and enhance client satisfaction. Manage documentation, billing systems, and vendor coordination to support long-term growth. Advise on marketing and product strategies, helping clients develop scalable service models.

Operations Manager

Oversee the day-to-day operations of a candle supply business, managing inventory, vendor communications, and order fulfillment. Introduced operational changes that reduced order turnaround time and increased customer retention. Handle product development and financial oversight, supporting sustainable growth and service quality

Patient Scheduler

Scheduled high volumes of patient appointments while ensuring accuracy in insurance verification and documentation. Improved efficiency and satisfaction metrics by optimizing scheduling workflows and collaborating with clinical teams. Supported the resolution of billing and appointment-related issues, reducing no-show rates and rescheduling conflicts.

Member Services Representative

Provided comprehensive administrative support to over 200 members in a remote healthcare setting. Managed scheduling, service intake, and internal documentation in alignment with care standards. Enhanced scheduling processes that led to a 30% improvement in engagement and reduced follow-up delays.