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Senior Executive at Link3 Technologies Limited
Highest degree :
Bachelors
Field of study :
Electrical and Electronics Engineering
Location :
Dhaka
Citizenships :
Bangladeshi
Experience :
5 Year(s)
Countries :
Bangladesh
Gender :
Male
Sectors :
Experienced IT professional specializing in network infrastructure, Wi-Fi solutions, and IT project management. Having worked at two of Bangladesh’s largest ISPs, LINK3 Technologies Ltd. and Aamra Networks Limited, I have gained extensive expertise in network design, implementation, and troubleshooting for enterprise clients. My skills include MikroTik configuration, managed services, hotspot solutions, and vendor management. With certifications like MTCRE and MTCNA, I am dedicated to delivering innovative solutions and optimizing network performance.
Experience
Senior Executive
Dhaka
Link3 Technologies Limited
August 2022
-Present
Spearheaded the planning and deployment of Hotspot Solutions for one of the largest ISPs in Bangladesh, ensuring alignment with client specifications and industry best practices. Led the design and implementation of Wi-Fi networks, delivering tailored solutions for optimal performance and coverage. Provided expert consultancy in the presales phase, offering comprehensive Wi-Fi solutions to drive customer acquisition and satisfaction. Developed and conducted advanced training sessions on Wi-Fi, radio, and network troubleshooting, enhancing the skills of zonal support engineers. Created detailed WLAN heat maps and designed full-scale WLAN and LAN infrastructure solutions for large premises. Diagnosed and resolved complex access network issues, significantly improving service quality and reducing downtime. Identified root causes of persistent customer issues and implemented effective solutions to ensure long-term customer retention. Standardized installation and troubleshooting procedures by developing detailed checklists, streamlining operations across technical teams. Managed multiple customer projects, ensuring successful delivery in line with customer expectations and project timelines. Monitored and maintained critical network equipment, providing Level-2 and Level-3 support both remotely and on-site. Configured and troubleshoot routers for individual customers and business clients, adhering to company standards and best practices. Consistently delivered high-quality customer support, resulting in improved client satisfaction and service reliability. Analyzed on-site network malfunctions and resolved recurring issues through thorough diagnostics and corrective action.
Executive
Dhaka
Aamra Networks Limited
June 2019
-August 2022
Provided comprehensive remote IT support to multiple high-profile multinational corporations (MNCs) through one of the largest ISPs in Bangladesh, acting as a critical point of contact for all network, hardware, and software issues. Delivered end-to-end management of IT infrastructure for MNCs, ensuring uninterrupted operations, rapid incident resolution, and alignment with global corporate standards. Coordinated closely with MNC stakeholders, anticipating and addressing their unique needs and ensuring smooth integration of network systems across dispersed offices. Proactively managed network and server environments, diagnosing and resolving complex hardware and software issues to minimize operational downtime. Configured and optimized Mikrotik routers, ensuring efficient network performance, secure bandwidth distribution, and controlled access to unauthorized content. Established and maintained secure VPN connections using CISCO VPN routers, enabling MNCs to securely access global networks and critical business applications. Installed and configured workstations, integrating advanced hardware and software solutions tailored to operational needs, ensuring optimal performance. Acted as a liaison between MNCs and local vendors, overseeing procurement and maintenance of IT equipment to guarantee reliable infrastructure. Delivered consistent, high-level IT services and support, exceeding the expectations of MNC clients and aligning with their corporate IT strategies. Supported Clients list- Tetra Pak India PVT LTD (Bangladesh Branch Office), DFDL Bangladesh, Global Alliance for Improved Nutrition (GAIN)
Education
B.Sc in Electrical and Electronics Engineering (EEE)
Dhaka
American International University-Bangladesh (AIUB)
February 2013
-December 2017
I have completed my bachelor degree from American International University-Bangladesh (AIUB) from the department of Engineering at Electrical and Electronics Engineering.
H.S.C. (Science)
Naogaon
Naogaon Govt. College, Naogaon
December 2010
-July 2012
I have completed my HSC from Naogaon Govt. College, Naogaon in Science.
S.S.C. (Science)
Naogaon
Naogaon Zilla School, Naogaon
December 2002
-February 2010
I have completed my HSC from Naogaon Zilla School, Naogaon in science
Awards & Certificates
Technical Support Fundamentals
Coursera
2023
This course is a part of the Google IT Support Professional certificate
MikroTik Certified Routing Engineer (MTCRE)
Dhaka
SasTech
2022
The MikroTik Certified Routing Engineer (MTCRE) certification validates advanced knowledge of MikroTik routing protocols and network engineering. It covers static and dynamic routing, OSPF configuration, VPN implementation, and load balancing. This certification demonstrates expertise in designing and optimizing network infrastructures using MikroTik devices.
MikroTik Certified Network Associate (MTCNA)
Dhaka
SasTech
2022
The MikroTik Certified Network Associate (MTCNA) certification verifies foundational knowledge of MikroTik networking. It covers routerOS configuration, firewall management, wireless networking, and basic troubleshooting. This certification demonstrates the ability to set up, manage, and maintain MikroTik devices in various network environments.
Languages
Skills