A committed and passionate professional background with 12+ year's experience in Customer service Operation, Customer Relationship Management, Team & Leadership Development, Channel partner Management, Vendor Management and Overall back office Administration. I prefer to introduce myself as a leader who is trying to learn something & always ready to take any bigger challenges and who wants to become part of the company and work as developing, reviewing and implementing business work for the effective service operation to meet the needs of the organization. Professional Competencies: * Service Delivery Management * Customer Relationship Management * Vendor and Complaint Management * Proactive approach and problem solving * Back office Operations * Experienced in Managing 3PL team * Service Marketing and Sales * Process and Policy Making * Extremely capable of leading big team