I am an experienced IT Support Specialist with 4 years of hands-on experience in IT operations, troubleshooting, and system support. My expertise includes: ✅ IT Support & Troubleshooting: Installation, hardware/software troubleshooting, LAN issues, and user support. ✅ IT Operations & Management: User account management, system monitoring, inventory management, and patching activities. ✅ IT Tools & Platforms: Active Directory, SCCM, DHCP, SharePoint, and JIRA. ✅ Endpoint Security & Compliance: Global Protect, Cortex, LS Agent, and security policy enforcement. ✅ OS & Device Management: Windows, macOS, Intune, JAMF, and enterprise endpoint support. I thrive in fast-paced IT environments, ensuring smooth system operations and efficient user support. I would love the opportunity to bring my skills to DG Cars. Let’s connect and discuss how I can contribute to your team.