Operations Director

• Oversee company-wide operations covering procurement, logistics, warehousing, and supply chain optimization. • Implement strategic operational frameworks aligned with business growth and donor compliance standards. • Supervise cross-functional teams ensuring performance-driven execution across supply chain and finance. • Lead vendor management, tender participation, and contract administration for government and private clients. • Coordinate with international suppliers and principals for timely importation, customs clearance, and delivery. • Introduced ERP-driven performance monitoring tools and centralized procurement processes. • Built partnerships with development organizations and government institutions for capacity building.

General Manager

• Led overall operations, strategy execution, and business growth for a leading management consulting and training firm. • Oversaw design and delivery of training programs in leadership, critical thinking, productivity, Lean Six Sigma, and organizational development. • Managed HR services including background verification, competency assessments, and compensation & benefits projects for clients across sectors. • Directed client acquisition, partnership development, and consultancy engagements for private, public, and social sector organizations. • Represented ISCEA (International Supply Chain Education Alliance) in Bangladesh, coordinating supply chain certifications, training, and industry outreach.

Director Operations

• Oversee end-to-end sourcing and procurement operations, including supplier identification, negotiation, and delivery coordination. • Manage relationships with regional suppliers to ensure quality, competitive pricing, and timely fulfillment for clients. • Lead travel industry operations for Bangladesh agencies targeting Malaysia, Singapore, and Indonesia markets. • Supervise Medihelp medical tourism services, including hospital partnerships, patient coordination, and service packages. • Drive business development, operational efficiency, and strategic growth across all sourcing, travel, and medical service segments.

General Manager - Operations

 Oversaw all hotel operations including front office, housekeeping, F&B, guest services, and facility management to ensure smooth daily functioning.  Drove guest satisfaction through service quality standards, staff training, and operational efficiency improvements.  Managed budgeting, cost control, vendor management, and revenue optimization to improve overall profitability.  Led recruitment, supervision, and performance management of hotel staff, fostering a culture of service excellence.  Coordinated with ownership (A&A Hotels & Resorts) on strategic planning, compliance, audits, and implementation of brand and operational policies.

Key Accounts Contract Manager

• Implementation of commercial processes, internally and with the customers, such as regular commercial meetings • Responsible for contract management and execution; benchmarking and best practices • Supporting KAM team with contractual interpretations and discussions; interface to internal legal organization • Facilitate the hand-over of the contract from sales to delivery, & ensure that the delivery organization adjust to the new agreements • Follow-up on (escalated) issues with customer’s central procurement team Monitor commercial and financial KPIs, and develop and follow-up on initiatives for improving margins on the contract, in consultation with the KAM • Prepare and perform the quarterly re-conciliatio

Key Accounts Contract Manager

• Implementation of commercial processes, internally and with the customers, such as regular commercial meetings • Responsible for contract management and execution; benchmarking and best practices • Supporting KAM team with contractual interpretations and discussions; interface to internal legal organization • Facilitate the hand-over of the contract from sales to delivery, & ensure that the delivery organization adjust to the new agreements • Follow-up on (escalated) issues with customer’s central procurement team Monitor commercial and financial KPIs, and develop and follow-up on initiatives for improving margins on the contract, in consultation with the KAM • Prepare and perform the quarterly re-conciliation of payments with the customer • Participate in strategic and tactical decision making for the Key Account

Vendor and Contract Manager

Define and consolidate all specifications and requirements for all Network Rollout (NRO) related products and services. Coordinating all demand requirements, materials and services based on monthly forecasts and planning information and communicate to sourcing organization. Supplier identification and selection support. Support and assist in contract negotiation. Supplier evaluation from a technical compliance perspective. Performance review and feedback to Service Providers. Supplier Management. Coordination with Implementation, Project, Sourcing and Service Providers. Active rationalization of products to create alternative economical options. Product Strategy (e.g. SoW, packetization). Competence Management: Responsible for competence development of the persons employed in the unit in order to be able to meet future demands. To ensure performance appraisal and that a career development plan is made for each immediate subordinate. To develop, review and improve working methods, processes, procedures and operational efficiencies of the unit. Performing other duties and drive internal projects that may be assigned from time to time for ongoing development of the overall organization

Head of Non-Industrial Purchasing

Buying Asset, Promotional and Stationary Items (Non Industrial Items. Negotiate & maintain good Relationship with the vendor. Mapping yearly Purchase for the Company. Generate Savings. Coordination with the corporate office in Singapore. Implementing new purchasing tools and policies

Purshasing Officer

Prepare all forwarded plans for Dyes, Chemicals and Make-up materials including their timely procurement in order to maintain required stock level as per company’s policies. Constant correspondence with local and foreign supplier for raw material and machineries for the factory. Constant contact with the C & F agents for timely clearance and delivery of our imported consignment by observing all necessary customs formalities. Inventory Management (Material Requirement Planning & Warehouse Management) Prepare Tender Schedules & Press Tenders. Enlist suppliers. Supervising distribution of Raw Materials as per requirement of Logistics for other customer service unit located at Gazipur.