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ICT officer
Highest degree :
Bachelors
Field of study :
Information technolgy
Location :
Nairobi, Kenya
Citizenships :
Kenyan
Experience :
5 Year(s)
Countries :
Kenya
Gender :
Male
Sectors :
Nelson Kimori Nyarondia is an ICT Officer with over five years of experience in systems administration, cloud platforms, and enterprise IT support. He specializes in Microsoft 365, SharePoint, Teams, and ICT infrastructure management, with a strong focus on system security, optimization, and digitization. Nelson is passionate about leveraging technology to enhance efficiency, strengthen cybersecurity, and drive digital transformation in organizations.
Experience
ICT Officer
Nairobi, Kenya
KOKO Networks
January 2023
-Present
• Led the implementation and optimization of enterprise ICT systems supporting 5 regional offices, ensuring 99.9% network and system uptime. • Administered and secured Microsoft 365 platforms (Teams, SharePoint, Exchange), enhancing collaboration and data protection. • Supported digitization initiatives, deploying cloud-based tools and workflow automation that reduced manual reporting time by 30%. • Conducted proactive ICT risk mitigation through system monitoring, vulnerability assessments, and enforcement of security controls. • Managed Active Directory, DNS, DHCP, and VPN infrastructure for centralized user access and authentication. • Implemented routine data backup, disaster recovery, and business continuity procedures. • Developed and maintained ICT documentation, including asset registers, user manuals, and SOPs. • Provided end-user training and technical support, improving system adoption and digital literacy. • Liaised with vendors and service providers to ensure timely delivery of ICT solutions and compliance with SLAs.
ICT Support Officer
Nairobi, Kenya
Nashcom Solutions Limited
January 2022
-December 2022
• Delivered Tier 1 & 2 ICT support for over 200 users across hardware, software, and network systems. • Assisted in system deployments, configuration, and performance testing, ensuring seamless rollouts of new ICT systems. • Supported endpoint security and antivirus operations, enhancing organizational cyber resilience. • Conducted system backup, recovery tests, and troubleshooting to ensure business continuity. • Prepared technical documentation and facilitated user training sessions on ICT systems and best practices. • Supported ICT procurement and vendor management, ensuring cost-effective acquisition of equipment and licenses.
Education
Master of Science in Information Systems Management
Nairobi, Kenya
KCA University
January 2025
-Present
Key Courses: IT Strategy, Enterprise Architecture, IT Service Management, Cybersecurity
Bachelor of Business Information Technology (BBIT)
Nairobi, Kenya
KCA University
May 2018
-December 2022
Key Courses: Data Communication, Cybersecurity, Database Systems, Information Systems Design, Data Analytics
Awards & Certificates
• ISO 27701 - Data Protection and Privacy Information Management
Kenya
Alison/CPD Certification Service
2024
Expertise in Privacy Information Management Systems (PIMS), data governance, and implementing controls necessary to comply with privacy regulations (like GDPR).
AWS Certified Cloud Practitioner
Kenya
Amazon Web Services
2024
Validates fundamental, high-level knowledge of the AWS Cloud platform, including core services, security, architecture, pricing, and technical support.
• ITIL® 4 Foundation
Kenya
AXELOS
2024
Confirms foundational knowledge of the IT Service Management (ITSM) framework. Focuses on the efficient and value-driven delivery of IT services across the organization, crucial for operational roles.
• Cisco Certified Network Associate (CCNA)
Kenya
Institute of advanced Technology
2019
Establishes a strong foundation in networking fundamentals, including IP addressing, network access, IP connectivity, and security basics. Essential for roles managing network infrastructure.
• Data Analytics (Power BI & Tableau)
Kenya
AQskill
2020
Demonstrates proficiency in using industry-leading Business Intelligence (BI) tools to connect, transform, and visualize data. Essential for generating actionable insights for organizational decision-making.
Languages
Skills
Experience with financing agencies
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