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Perfection Enoch

Perfection Enoch

ICT Support Assistant

Highest degree :

Bachelors

Field of study :

Business Computing

Location :

Katabi Busambaga, Entebbe

Citizenships :

Ugandan

Experience :

3 Year(s)

Countries :

Uganda

Gender :

Male

Sectors :

IT

IT Inventory Management

IT User Support

Detail oriented IT graduate with over 3 years of experience in technical support and user assistance. Proven-track record in troubleshooting hardware, software, and network issues, ensuring minimal downtime and high user satisfaction. Adept at providing responsive support, maintaining systems, and improving IT processes in fast-paced environments.

Experience

IT Laboratory Technician

Mukono

Uganda Christian University - Mukono

December 2023

-

July 2025

Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated. Train users and promote security awareness to ensure system security and to improve server and network efficiency. Monitor use of data files and regulate access to safeguard information in computer files. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Write detailed functional specifications that document the hardware development process and support hardware introduction. Maintain parts inventories and order any additional parts needed for repairs. Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Prepare project status reports by collecting, analyzing, and summarizing information and trends. Research hardware or software products to meet technical networking or security needs

Assistant System Admin

Entebbe

Legacy Trust U Ltd - Entebbe

February 2023

-

November 2023

Coordinate implementation of computer system plan with establishment personnel and outside vendors. Demonstrate database technical functionality, such as performance, security and reliability. Provide technical support to junior staff or clients. Create, maintain, and enter information into databases. Provide services to customers, such as order placement or account information. Train and assist staff with computer usage. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Schedule and facilitate meetings related to information technology projects

Data Entrant & Storekeeper

Entebbe

The Gideon’s International - Entebbe Camp

January 2022

-

February 2023

Store completed documents in appropriate locations. Select materials needed to complete work assignments. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work. Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Plan, develop, or implement warehouse safety and security programs and activities. Track and trace goods while they are en-route to their destinations, expediting orders when necessary. Arrange for storage facilities when required. Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design

Education

Bachelor Degree in Business Computing

Mukono

Uganda Christian University - Mukono

September 2018

-

July 2023

Second Class Upper with Honor

Uganda Advanced Level Of Education (UACE)

Entebbe

Merryland High School - Entebbe

February 2016

-

December 2017

11 Points Attained & Certificate Awarded BY UNEB

Uganda Ordinary Level of Education

Entebbe

Merryland High School - Entebbe

February 2011

-

November 2015

Third Grade Attained with Certificate from UNEB

Awards & Certificates

Bachelor's Degree in business Computing

Mukono

Uganda Christian University

2022

Certificate Awarded

Languages
English
Speak
Excellent
Read
Excellent
Write
Excellent
Skills

IT Support & Troubleshooting

Software Installation & Configuration

Data Security & Backup Management

Data Entry & Management

Problem-Solving & Analytical Skills

Microsoft Office Suite

Strong Work Ethic & Teamwork

LAN Network Installation