senior Engineer | Africa Integrated Operations

Support in the daily operational support activities of mobiquity(MFS) platforms Carrying out preventive health checks, housekeeping activities, daily backup activities and Resolve and respond to customer incidents raised through Service desk and relevant channels First level and second level application troubleshooting in case of problems and coordinate with L2 and SMEs for resolving technical incidents and providing RCA report details Support in project management related value-added services, including service rollout and service performance improvement To carry out any other duties as assigned by supervisors

1st level operation specialist

fist level support for customer for Charging system and follow up escalated issue to next level responsible for the coordination, support, Incident and Event management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels by Monitoring all charging system node Provide All First level Report and carry out any other duties as assigned by supervisors. Responsible for lead and support all L1 activities