Prudence Manyozo Chirwa

Customer Engagement Officer

Highest degree :

High School

Field of study :

CIM(Chartered Institute of Marketing ) ICT

Location :

Blantyre

Citizenships :

Malawian

Experience :

9 Year(s)

Countries :

Malawi

Gender :

Male

Sectors :

Telecommunications

Humanitarian

Insurance Services

ICT

Experience

Call Center Agent

Blantyre

Telecommunication Network Malawi (TNM),

August 2022

Present

Consistently achieved and exceeded daily performance targets related to customer satisfaction and service delivery within a fast-paced telecommunications environment. • Handled high volumes of inbound calls efficiently, providing timely support for a wide range of telecom products and services. • Proactively identified opportunities to upsell value-added services such as data bundles, device plans, and subscription upgrades, contributing to revenue growth. • Accurately identified customer needs by clarifying service-related issues, researching technical and account-related concerns, and providing appropriate solutions and alternatives. • Took full ownership of customer complaints and resolution processes, ensuring timely follow-up and feedback to enhance the overall customer experience

Skills

Strong interpersonal and communication skills, with the ability to interact professionally with users at all levels. • Excellent problem-solving abilities and attention to detail, capable of diagnosing and resolving technical issues efficiently. • Proficiency in help desk and ticketing systems, ensuring accurate and timely recording of user incidents and requests. Ability to prioritize tasks effectively and manage multiple competing priorities in a fast-paced environment. • Team-oriented mindset with a customer-centric approach to service delivery, committed to ensuring user satisfaction and operational continuity

Social Links

https://facebook.com/fb/prudencemanyozo.chirwah/

https://www.linkedin.com/in/prudence-manyozo-a6458777/