Call Center Agent

Consistently achieved and exceeded daily performance targets related to customer satisfaction and service delivery within a fast-paced telecommunications environment. • Handled high volumes of inbound calls efficiently, providing timely support for a wide range of telecom products and services. • Proactively identified opportunities to upsell value-added services such as data bundles, device plans, and subscription upgrades, contributing to revenue growth. • Accurately identified customer needs by clarifying service-related issues, researching technical and account-related concerns, and providing appropriate solutions and alternatives. • Took full ownership of customer complaints and resolution processes, ensuring timely follow-up and feedback to enhance the overall customer experience