Director Medical Laboratories

Responsible for overseeing the daily operations, administration, and quality assurance of the hospital’s clinical laboratories services. This role ensures compliance with regulatory standards, manages a team of laboratories managers, technologists and technicians, oversees budgetary and supply matters, and ensures the delivery of accurate and timely diagnostic results to support patient care. Oversee all laboratory processes, including specimen collection, testing, reporting, and storage. Implement and maintain laboratory policies, procedures, and quality control standards. Supervise, mentor, and evaluate laboratory personnel. Coordinate work schedules, training, and professional development. Ensure high morale and a safe, efficient work environment. Maintain compliance with all applicable regulations (e.g., CLIA, CAP, OSHA, HIPAA). Conduct regular audits and proficiency testing to ensure high standards of accuracy and reliability. Prepare for and participate in accreditation inspections and reviews. Develop and manage the laboratories budget in coordination with hospital administration. Manage vendor relationships and contracts. Serve as the primary liaison between the laboratories and physicians, nurses, and hospital departments. Collaborate with clinical teams to support diagnostic and treatment decisions. Provide regular reports on laboratories performance and initiatives. Key Achievements: • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits, ensuring compliance with OSHA standards. • Mentored 10 new staff members, providing training on laboratory techniques and best practices for efficient workflow management. • Facilitated strong communication between lab staff, physicians, nurses, and other healthcare professionals to ensure seamless collaboration on patient care. • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards. • Exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting by 60% relative to previous metrics. • Optimized use of laboratory information systems to ensure efficient data management and reporting resulting in 100% decluttering and accuracy. • Conducted detailed microbiological cultures to identify infectious agents, enhancing treatment outcomes. Leading to 70% decreased recurrence rate. • Utilized various medical laboratory equipment to conduct tests and analyses.

Management Consultant

Provide expert advice and strategic guidance to improve the operational, financial, and organizational performance of the hospital. Analyze current business practices, identifying inefficiencies, and designing and implementing solutions that align with the hospital’s mission of delivering high-quality patient care.
 Assess current workflows, resource allocation, and department operations to identify bottlenecks and recommend process improvements.
Support leadership in developing and implementing strategic plans, performance metrics, and long-term growth initiatives.
Evaluate budgets, revenue streams, and cost structures to recommend opportunities for cost reduction and improved financial sustainability.
Ensure business practices align with healthcare regulations and accreditation standards. Assist with risk assessments and mitigation strategies.
Lead and coordinate improvement initiatives, ensuring on-time and on-budget execution with measurable outcomes.
Collaborate with clinical and non-clinical departments to understand needs, secure buy-in, and ensure successful implementation of changes.
Use data analytics and performance dashboards to inform recommendations and track improvement progress.
 Key Achievements: • Leveraged industry best practices to drive continuous improvement efforts within client organizations. • Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients. • Identified key performance indicators, enabling clients to monitor progress towards business objectives. Improving employee performance by 80%. • Collaborated with cross-functional teams to develop comprehensive business plans and strategies. • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues. Decreasing time and resource waste by 45%. • Conducted data-driven analyses and identified 4 areas of opportunity for cost reduction and efficiency gains.

Consumer Services Specialist Level 3

Handle advanced-level inquiries from citizens interacting with government-administered health insurance programs. Resolve complex cases requiring detailed research, judgment, and policy interpretation, serving as a reference point for less experienced team members. Serve as a point of escalation for complex customer inquiries including eligibility, program rules, policy exceptions, or appeals and find accurate, prompt resolutions. Handle inbound and outbound communication, using multiple channels such as calls, email, online portals, and correspondence. Document customer interactions, service requests, and resolution steps in the CRM or case management system. Liaise with agency contacts, external partners, and stakeholders to obtain missing information or escalate cases as needed. Serve as a mentor and resource for colleagues in Tier I–II roles, guiding on procedure changes or escalating patterns. Monitor and report recurring themes or procedural gaps to management. Key Achievements: • Administered CRM software to track resolutions, and enhanced customer interaction efficiency by 50%. • Improved performance metrics related to call handling time, resolution rates, and overall satisfaction scores by 75%. • Managed escalated calls professionally, diffusing difficult situations to ensure customer satisfaction. • Implemented feedback from quality assurance reviews, demonstrating adaptability and commitment to continuous improvement. • Provided expert product knowledge when assisting customers with inquiries about features, benefits, pricing, installation guidelines or troubleshooting tips.

Business Development Consultant

Associated project with MBA degree at The Johns Hopkins University - Carey Business Schools Responsible for identifying commercial opportunities, forming strategic partnerships, and creating a go-to-market roadmap. Strong background in healthcare business development, with deep knowledge of the medical device landscape, reimbursement models, and commercialization strategies. Conduct patent analysis to identify any cross over with existing patents. Conduct market analysis to define target segments, customer personas, and competitive positioning. Identify and prioritize revenue opportunities across key markets Identify, engage, and negotiate partnerships with hospitals, clinics, distributors, investors, contract manufacturers, and strategic corporate partners.
Develop and refine the commercialization roadmap, including pricing strategy, distribution models, and customer acquisition plans.
Support fundraising efforts by contributing to pitch materials, financial models, and market opportunity narratives. Attend investor meetings and due diligence sessions as needed.
Lead conversations with potential users, clinicians, and procurement teams to gather feedback and validate product-market fit.
Collaborate with regulatory and clinical teams to ensure business strategy aligns with product classification, FDA/CE pathways, and reimbursement opportunities (e.g., CPT codes, DRGs).
Support the development of sales tools, clinical value messaging, and training content to prepare for early customer engagements. Key Achievements: • Modeled target customer segmentation of 35%, using data analysis of U.S. population data dictionaries. Forecasted a potential market revenue of $9 million per year by implementing industry product segmentation methodology. • Innovated a pricing strategy by modeling Bertrand analysis based on customer willingness-to-pay survey results and competitor pricing analysis. • Performed NPV analysis using Crystal Ball on the capital budget allocation to analyze the profitability of the projected investment, conceptualized the breakeven point in two years, and expedited 30% growth, with a total enterprise value of $14.6 million forecasted. • Applied knowledge of project management life cycle to keep project work moving smoothly.

Business Development Consultant

Associated project with MBA degree at The Johns Hopkins University - Carey Business School Provide expert advice and strategic guidance to improve the operational, financial, and organizational performance of the hospital. Analyze current business practices, identifying inefficiencies, and designing and implementing solutions that align with the hospital’s mission of delivering high-quality patient care.
 Analyze internal data and external trends to identify opportunities for expanding clinical services, increasing patient volumes, and optimizing payer mix. Conduct market and financial analyses to evaluate potential new service lines or facility investments (e.g., ambulatory care, telehealth, outpatient centers). Support evaluation of payer contracts, ACO participation, value-based care models, and public health funding initiatives. Monitor local and regional healthcare trends, competitors, and demographic shifts to inform strategic decisions.
 Present findings and business cases to hospital leadership, boards, and department heads. Facilitate cross-functional collaboration with clinical, finance, and operations teams.
 Work with marketing and communications teams to align growth strategies with brand awareness and patient engagement efforts. Key Achievements: • Promoted business model operations for a 35% revamp using data mining and data analysis of annual health statistics, public and private sector hospitals, salaries of public sector hospital employees, medical equipment, performance-based financing, and funding sources. • Reduced mean patient waiting times by 25 minutes, incorporating Kingman's Law methodology, assessing variability, utilization, and service time analysis. • Developed strong relationships with key stakeholders in the healthcare industry, positioning clients as trusted partners within their respective markets. • Developed customized healthcare strategies for clients, resulting in enhanced operational efficiency and patient satisfaction.

Medical Laboratory Manager

Lead and coordinate day-to-day laboratory operations across multiple sections (e.g., microbiology, hematology, molecular diagnostics, clinical chemistry).
Supervise, train, and evaluate laboratory personnel. Promote continuous learning and ensure adherence to professional and ethical standards.
Ensure all testing complies with CLIA, CAP, COLA, or ISO 15189 standards. Oversee internal audits, proficiency testing, and quality improvement initiatives.
Maintain compliance with local, state, and federal regulations. Prepare for and lead external inspections and accreditations.
Monitor supply levels, maintain laboratory instrumentation, and coordinate equipment procurement and preventive maintenance.
Develop and manage departmental budgets, cost-saving initiatives, and strategic resource allocation.
Oversee the validation, introduction, and performance monitoring of new diagnostic assays and technologies.
Collaborate with clinicians, hospital administration and infection control to support clinical needs and laboratory integration.
Ensure accurate documentation, data reporting, and secure management of patient laboratory records in accordance with HIPAA. Key Achievements: • Conducted periodic performance reviews for 5 staff members, offering constructive feedback to facilitate professional growth. • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks. • Leveraged data and analytics to make informed decisions and drive business improvements. • Developed and implemented standard operating procedures for laboratory processes, resulting in enhancing quality of work by 100%.

Master of Business Administration

• [Dean's Merit Scholarship], [2017] from [Dean, JHU, Carey Business School] • Recipient of [One Carey Business Case Competition Winner, [Spring, 2018]

Masters of Science (Biomedical Science)

• Thesis Statement: [Gynecological Cancers, Inequity of healthcare resources for women in developing countries, a management perspective.]

Forward Learner

McKinsey's Forward Learner's Program

Business Case Competition Winner

Business Case Competition Winner

Vice President

Vice President Medical Sciences Student Representative Council International Medical University (2013/14).

Volunteer

Volunteered for Health screening of child orphans at Ti-Ratana Residency, Malaysia (2014).

Chief Event Organizer

Chief Event Organizer of Smile of Deaf Angels, International Medical University (2013).