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Operations Professional
Highest degree :
Bachelors
Field of study :
Accounting and Finance
Location :
Nairobi
Citizenships :
Kenyan
Experience :
10 Year(s)
Countries :
Kenya
Gender :
Female
Sectors :
Experienced operations professional skilled in driving efficiency, managing product life cycles, and delivering exceptional client experiences. Recognized for expertise in strategic planning, process optimization, and resource management. Strong emphasis on team collaboration, adaptability, and achieving measurable results.
Experience
Head of Operations
Nairobi
Stawika Capital Ltd
August 2021
-March 2025
Led operations across customer support, service delivery and product to drive growth in a fast-paced Fintech environment. Developed and implemented operational strategies that improved customer satisfaction and retention by 25% and reduced turnaround time for loan approvals by 30%. Spearheaded the development and launch of a school fees loan product through MOUs with partner schools, directly contributing to a 15% increase in monthly disbursements. Collaborated with product and tech teams to drive user-centric feature improvements, leveraging feedback and UAT for higher app usability. Led weekly performance reviews, aligning team KPIs with strategic goals and increasing overall efficiency by 20%. Presented insights and strategic updates to the board, directly influencing decisions on product development and revenue planning. Developed comprehensive training programs for staff, enhancing team performance and skill sets. Stawika
Finance Operations Manager
Nairobi
Stawika Capital Ltd
July 2018
-July 2021
Set up and managed the internal finance department, ensuring accuracy in reconciliations, budgeting, and reporting. Introduced financial controls and SOPs, reducing audit issues by 40% and strengthening compliance. Supported system integrations and product testing from a finance perspective, improving data integrity across platforms. Implemented cost-saving measures by analyzing expenses and recommending appropriate adjustments to budgets. Collaborated with cross-functional teams to implement strategic initiatives that drove business growth. Negotiated advantageous payment terms with suppliers, resulting in improved cash flow management and resource allocation.
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