Technical Manager

• Maintain accurate records of IT assets and assist in procurement to ensure alignment with organizational needs. • Collaborate with service providers to address service gaps, introduce new technologies, and ensure smooth rollouts of applications. • Designed and maintained scalable network infrastructure, ensuring optimal performance and reliability. • Configured and managed routers, switches, and firewalls to support seamless data communication. • Diagnose and resolve hardware, software, and network issues. Provide timely support to users and escalate unresolved problems as necessary.

Quality Assurance Specialist

• Developed and implemented quality standards, ensuring compliance with industry regulations. • Designed and executed comprehensive test plans, identifying defects and improving processes. • Recommended process improvements, increasing overall quality and efficiency. • Maintained detailed documentation of quality assurance activities and presented regular reports.