IT Support/System Admin Intern

Provide first-line IT support to staff, troubleshooting hardware, software, and network issues. • Support Microsoft 365 platform (Teams, SharePoint, OneDrive, Office Suite) and assist in user account management. • Administer and monitor Bitdefender security solutions to safeguard endpoints, ensure threat detection, and maintain compliance. • Configure new devices, perform hardware/software upgrades, and ensure system security with antivirus and firewalls. • Assist in IT policy implementation, user training, and ITSM tool usage. • Monitor and maintain IT assets, ensuring accurate inventory records and lifecycle management. • Support ICT projects • Create and manage user accounts, roles, and access permissions in line with IT policy. • Perform data backups and recovery testing for both cloud and on-premise systems.

IT Support Attache

• Troubleshooting hardware and software issues. • Assisted with network configuration and maintenance. • Creation of a job application portal and loan application portal • Assited in ict policy making • Performing routine maintenance on computers, printers, and network devices. • Setting up and configuring new hardware or software for staff. • Helping manage LAN/WAN infrastructure under supervision. • Supporting users with Microsoft Office, email, and internal systems. • Preparing IT reports, inventories, and maintenance logs. • Providing user training or assistance with common ICT tools.

Cyber Security Intern

• Supported cybersecurity operations including threat monitoring and incident response. • Participated in network security assessments and audits. • Conducting cyber security research • Drafting technical reports and advisories • Drafting cyber security awareness material • Assisting in planning and logistics for cybersecurity events. • Was sensitized on the fundamentals of ISO/IEC 27001 (ISMS) and ISO/IEC 9001 (QMS)

Fortinet Certified Associate in Cybersecurity

The **Fortinet Certified Associate (FCA) in Cybersecurity** is an entry-level certification that introduces foundational concepts in networking, cybersecurity, and threat management. It equips learners with essential knowledge about cyber threats, security principles, and defense strategies using Fortinet technologies and general best practices. Designed for students and beginners pursuing a career in cybersecurity, the FCA validates a basic understanding of how to protect networks and data from attacks and serves as the first step in Fortinet’s Network Security Expert (NSE) certification pathway.

Bitdefender Certified GravityZone Technical Solutions Professional

The Bitdefender Certified GravityZone Technical Solutions Professional certification validates the knowledge and skills required to deploy, configure, and manage Bitdefender GravityZone, the company’s unified security platform for endpoints, cloud, and virtual environments. It demonstrates a professional’s ability to implement advanced security features, troubleshoot common issues, and optimize system performance within GravityZone. This certification is ideal for IT administrators, security engineers, and technical support professionals who manage enterprise-level cybersecurity solutions using Bitdefender technologies.