Thuraiya Innab
Junior data officer
Highest degree :
Bachelors
Field of study :
Telecommunications and Information Technology
Location :
Amman
Citizenships :
Jordanian
Experience :
2 Year(s)
Countries :
Jordan
Gender :
Female
Sectors :
Microsoft Excel
Data analysis
Customer Service
Information Technology
Customer service
Amman
Aramex
January 2024
-May 2025
Help customers answer questions and solve issues across various channels, including processing payments, assisting with orders, and addressing complaints. ï‚· Answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, routing calls to other team
Trainee
Amman
Amideast
February 2024
-August 2024
Administration and customer service in aviation sectors
Trainee telecommunications engineer
Amman
Jordanian Telecommunications Regulatory Authority
February 2022
-September 2022
Collaborating with regulatory experts to draft specifications for connecting communication equipment with public telecommunications networks. Conducting research on emerging technologies in the telecommunications industry and assessing their impact on regulatory standards. Assisting in the development of instructions for granting type approvals for communications devices and systems, along with their accessories. Engaging in cross- functional collaboration with various teams to ensure seamless integration of technical standards.
Telecommunications engineer
Irbid
Yarmouk university
September 2015
-September 2022
Bachelor’s Degree in Telecommunications Engineering, Yarmouk University. Studied the design, development, and management of communication systems, including wireless networks, signal processing, and digital communications. Gained knowledge in emerging technologies, regulatory standards, and the integration of telecom systems into modern industries.