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Customer support specialist
Highest degree :
Bachelors
Field of study :
Journalism and Mass Communication
Location :
Blantyre
Citizenships :
Malawian
Experience :
3 Year(s)
Countries :
Malawi
Gender :
Female
Sectors :
Violet Gondwe is a dedicated communications professional with a Bachelor's Degree in Journalism and Mass Communication. I currently work as a Customer Support Specialist and Agent at a call center, where I utilizes my strong communication skills, problem-solving abilities, and customer service expertise to support and engage clients effectively.
Experience
Customer support specialist and agent
Blantyre
Kuwina Limited
June 2024
-Present
Answer incoming calls and responding to customers queries Assist in customers accounts registration Escalate issues to supervisors Upsell products and services Troubleshoot and resolve customer problems Responding to emails
Customer service representative
Lilongwe
IsonXperiences
October 2023
-May 2024
Answer incoming calls and responding to customers Reconnect customers accounts Escalate issues to supervisors Upsell products and services Troubleshoot and resolve customer problems
Cashier
Lilongwe
Premier Bet Malawi
July 2023
-October 2024
Providing positive customer experience with a friendly,fair service Manage transactions with customers Cross sell products Issuing tickets to customers
Radio presenter
Dzaleka refugee camp, Dowa
Yetu Community Radio
January 2021
-October 2021
Conducting Interviews Presenting Programs Writing News Following Current Affairs
Languages
Skills