Technical Advisor for Customer Experience and Acquisition

The role involves monitoring and guiding SHN (presumably a healthcare organization) to adhere to standardized clinic operations guidelines. It includes supporting SHN in developing plans to increase the client base and enhance the client's experience at their clinics. The individual assists in implementing a client satisfaction survey tool and analyzes feedback to develop actionable strategies for improving repeat usage and client retention. Collaboration with SHN's service delivery team is required for implementing service improvement and expansion initiatives. The person is responsible for facilitating third-party verification of SHN's performance against relevant milestones and working with TA-MEL (Technical Advisors-Monitoring, Evaluation, and Learning) to capture project learning. They also collaborate with AUHC Technical Advisors to gather and analyze service data for informed decision-making and monthly reporting to USAID. Additionally, they conduct technical discussions, make presentations to stakeholders, and provide input to progress reports, work plans, and other deliverables as needed.

Technical Advisor - Service Improvement, Innovation and Expansion

In this role, the individual has been actively involved in developing operational guidelines for outreach service delivery, a CSP entrepreneurship model for field-level volunteers, and a revenue sharing model for the field team. They have also played a crucial role in implementing standardized clinic operations guidelines and supporting SHN in creating clinic-level plans for service and business improvement. Additionally, they have been involved in capacity building measures for SHN clinic staff and assisting the AUHC incubator team in prototyping business initiatives for service expansion and revenue growth. The person is responsible for tracking progress and monitoring outcomes of service expansion and revenue growth initiatives introduced by AUHC for SHN. Collaboration with the MERL team is essential to capitalize on project lessons and produce process documentation for project learning. Furthermore, they work with the AUHC MERL team to ensure timely and systematic capture, analysis, and representation of service data for informed decision-making and reporting to USAID. Finally, the individual provides inputs to quarterly and annual reports on service delivery activities and assists the Team Lead in developing the annual work plan.

Program Auditor

The individual in this position is responsible for developing monthly monitoring plans and schedules for the program. They communicate these schedules to SHN clinic managers and regional office staff. They upload programmatic site visit results to the AUHC reporting platform and ensure the accuracy and completeness of the information uploaded. In case of family planning compliance violations, they promptly report them to the AUHC Chief of Party and Deputy Chief of Party. The person assists SHN clinic and regional office staff in taking corrective action based on compliance and monitoring visit findings. They may also commission special financial audits when needed, in coordination with the finance auditor. The individual assumes overall responsibility for completing monthly compliance and monitoring unit reports and represents their team during review meetings with the Chief of Party. Additionally, they conduct de-brief meetings with SHN clinic, regional office, and headquarters staff and perform other duties assigned by the Chief of Party.

Business Development Advisor

The role involves translating health-related product and service strategies into detailed requirements and recommending the best validation approach for scaling decisions. The person aims to understand users' experiences, identify consumer needs, and generate new ideas to drive market share growth and improve user engagement through SHN clinic networks. They review product, service, and business specifications to recommend revenue lines and collaborate with analytics, MERL, and partnership teams for projections and consensus building. The individual assesses market competition, prioritizes activities based on business impact, and works closely with system and design teams for efficient product launches. They also evaluate promotional plans and monitor/report on business engagement and deployment programs, sharing key learnings and making recommendations for improvements. Additionally, the individual develops business engagement and product/service deployment best practices to be shared across SHN networks and ensures the internalization of Innovation & Growth practices aligns with key initiatives and strategic priorities.

Clinic Assessor

The individual is responsible for providing operational support to SHN (Surjer Hashi Network) to efficiently manage its business, working under the guidance of the Business Operations & Implementation Advisor. They actively participate in the development of policies, procedures, and manuals for SHN operations. Their role involves providing technical support and guidance to the incubator team for due-diligence processes, developing guidelines, and operational modules. They also assist the incubator team in understanding the functional procedures of the Surjer Hashi Clinics under SHN, both internally and externally. Moreover, the person supports SHN clinics in devising and implementing strategies to expand revenue-generating services and increase access for the underserved population in Bangladesh. They oversee marketing and revenue generation teams to secure diverse revenue streams and attract additional resources. The individual contributes to the overall project landscape analysis, business plan creation, and management framework for SHN. They actively participate in project-related decision-making and planning, optimizing available resources. Additionally, they contribute to the project's learning agenda and collaborate with short-term technical assistance and subcontract services for insurance pilot implementation. Regular communication and reporting with ThinkWell LLC Headquarters regarding responsibilities are also part of the role.

Grants Manager

The individual is the primary contact person for NGOs regarding all matters related to the Grants Agreement, including processing specific approval requests. They review and finalize the NGOs' cost proposals, ensuring timely grants issuance as per the budget and cost-effective program implementation. The person administers the grants, conducting pre-award and post-award assessments, overseeing disbursements, and monitoring grant mechanisms. They ensure compliance with the terms of grant awards, work with the Capacity Building team to enhance NGOs' capacity, and review financial reports and compliance matters. Field visits are conducted to review vouchers, policies, and procedures, responding to auditors' comments on grants management. The person evaluates and provides training for grants staff, tracks bank confirmations, and exercises strategic leadership for the project's grants aspects. They are accountable for grants life cycle management, ensuring timely closeout following Pathfinder and USAID requirements. Collaborating with the Technical Lead, they resolve any grant-related issues and participate in periodic technical reviews. The individual conducts financial monitoring visits of NGOs and clinics and verifies relevant system indicators. Working closely with the Internal Control unit, they address internal control issues related to NGO grants and ensure timely fund disbursement. The person also provides training to NGO finance and administrative managers and fosters effective teamwork to achieve project goals and objectives.

Chevron Project Coordinator

The individual's role involves overseeing all aspects of the grants life cycle, including financial management and monitoring deliverables. They provide strategic leadership for the project's day-to-day grants aspects, ensuring effective use of financial resources to achieve project goals. Full-scale support and management oversight are provided for Chevron-funded clinics. They offer necessary training and supervision to NGOs' finance and administrative managers. The person reviews and finalizes NGOs' annual work plans, monitoring plans, and budgets. Collaboration with NGOs is done to ensure program, institutional, and financial sustainability. Monthly and quarterly reports submitted by clinics are reviewed, and feedback is provided. They are responsible for preparing and submitting reports to Pathfinder and Chevron Bangladesh as required. The individual reviews and finalizes NGOs' cost proposals, issues timely grants, and ensures cost-effective program implementation. They administer grants, monitor compliance with grant agreements, and work with the Capacity Building team to address capacity gaps in NGOs. Reviewing financial reports, visiting NGOs to address compliance issues, and responding to auditors' comments on grants management are also part of their responsibilities. The person evaluates grants staff performance and represents the project at various meetings and forums, updating stakeholders on project activities. They identify referral centers, establish referral linkages, and work on communication networks and transportation systems at the community level. Additionally, the individual assists in developing and revising various manuals for NHSDP NGOs, including the NGOs Salary Matrix, Finance and Admin Manual, Human Resources Manual, and others.

District Coordinator

The individual is responsible for overseeing the implementation of the MaMoni-HSS Project in the Begumganj, Companiganj, Kobirhat, and Senbag Upazilas of Noakhali. They establish and maintain communication with the district-level Government Health and Family Planning department to focus on system and human resource development. They work with district staff from relevant departments to prepare district-level planning for the Government Health and Family Planning department. Additionally, the person ensures effective monitoring and evaluation of the MaMoni-HSS Project and prepares timely and comprehensive monthly, quarterly, and annual reports for the project.

Project Director

As the manager, the individual is responsible for overseeing 10 Surjer Hasi Clinics in 3 Divisions, with a team of 134 regular employees and 350 field volunteers. They engage in strategic planning, resource optimization, leadership, motivation, and monitoring to ensure progress against set plans. The manager handles various aspects of operation and strategic management, financial and marketing management, and information and human resource management. They actively participate in project development, proposal writing, and management. Additionally, they assist the NGO Management Committee in negotiating with the donor, obtaining necessary clearances, and acquiring clinic spots from local government officials. The manager ensures compliance with policies like MCP, TIAHRT, and Helms, and maintains the NHSDP Technical Standards, Manuals, and MCP at the clinics. Financial management involves developing sustainable plans, creating budgets, managing bank accounts, and preparing financial reports. They also work with audit firms, maintain financial compliance, and exercise financial control. The manager handles program management, including grant applications, modification submissions, and regular updates to the NGO Management Committee. They conduct periodic reviews, identify expansion opportunities, and supervise project activities through field visits. Coordination with government bodies, NGOs, and private sector institutions is essential for expanding services. The manager also liaises with NHSDP offices and regional offices to update them on project activities. Lastly, they assist the NHSDP Clinic Manager in obtaining necessary logistics and supplies for the clinics.