Wangechi Ngugi
Senior Data analyst
Highest degree :
Bachelors
Field of study :
actuarial science
Location :
Kenya
Citizenships :
Kenyan
Experience :
15 Year(s)
Countries :
Kenya
Gender :
Female
Sectors :
Banking operations, finance
Senior Business Analyst
Nairobi, Kenya
Sanlam Life Insurance Ltd
March 2022
-Present
Reporting to the COO, in charge of performance delivery, both people & business results, a business of over KES 963 million with 500 sales team. Spearhead & coordinate performance management through efficient & effective reporting systems, metrics indicators & strategies. Review & spearhead productivity agenda, i.e., effective use of resources available to deliver more with less, develop marketing and retention strategies, driving business growth. Work closely with data teams to assess user behavior, derive actionable insights, and enhance customer engagement. Worked closely with system support teams (IT, System Support and Customer Experience) to deliver strategic business objectives through enhancing system capabilities, collect feedback and identify pain points, improving products and services and improved underwriting processes. Created and managed real-time Power BI dashboards for tracking key performance indicators and strategic initiatives. Synthesize large volumes of internal data regarding sales and scan data associated with all financial opportunities, with focused approach. Provided operational support to cross-functional teams, ensuring seamless integration and utilization of digital platforms, resulting in improved customer service and operational efficiency. Championing ESG initiatives, driving sustainability efforts within the organization.
Business Analyst
Nairobi, Kenya
Sanlam Life Insurance ltd
February 2016
-March 2022
Reporting to the CSO, in charge of performance delivery, both people & business results, a business of over KES 562 million with 350 sales team. Conducted data analysis to optimize business processes and enhance customer experience. Partnered with marketing and sales teams to develop strategies based on customer data insights. Supported automation initiatives, improving operational efficiency and reducing turnaround times. Collaborated with cross-functional teams to drive digital transformation and improve customer interactions. Led performance monitoring and reporting, identifying gaps and implementing solutions to improve customer retention. Developed and maintained business process framework to ensure consistency and efficiency across business functions.
Degree
Nairobi, Kenya
University of Nairobi
September 2005
-June 2009
BSc. Actuarial Science (2nd Class, Upper Division)
Professional papers
Nairobi
Institute of Actuaries
May 2006
-November 2020
Actuarial Professional papers CT1,3,4,5,7
Upskilling
Nairobi
IDSS (MIT Affiliate)
April 2022
-August 2022
Data Science and Machine Learning: Making Data-Driven Decisions
Data Protection
Nairobi, Kenya
Strathmore school of e-learning
2022
All one needs to know about data protection
Introduction to ECSG
Nairobi, Kenya
CFI
2022
An Introduction into the idea field of Environmental, Social and Governance framework
Data Science and Machine Learning: Making Data-Driven Decisions
Nairobi
IDSS (MIT Affiliate
2021
Upskilling on Python
Analysing Data with Microsoft BI
Nairobi
Techno Brain Group
2018
All about POWER I and using it effectively