felix njuguna
System & Network Support
Highest degree :
Bachelors
Field of study :
Cloud Computing and Information Security
Location :
Eldoret
Citizenships :
Kenyan
Experience :
3 Year(s)
Countries :
Kenya
Gender :
Male
Sectors :
ICT
ICT infrastructure
Telecommunication
Network support
System Engineering
Systems Administrator
Systems integration
System & Network Support
Eldoret
Kenya Power and Lighting Company PLC
August 2025
-Present
In this role, I supported critical ICT infrastructure across Kenya Power’s North Rift region, combining technical support with network security operations. I revitalized and configured dormant Dell Wyse thin clients into Citrix/VMware environments, deployed and monitored FortiClient while assisting with FortiNAC enforcement for endpoint compliance, and collaborated with HQ teams to implement SCCM for remote management—reducing IT transport costs by ~40% and training junior staff in its use. I also contributed to the Windows 11 migration program, which lowered incident tickets by 20%, extended workstation lifecycles through hardware and software upgrades that cut new acquisition costs by ~30%, and maintained server room operations, including cooling, structured cabling, power systems, and network device uptime. Additionally, I supported IP phone rollout, basic router/switch configurations, and Outlook 2016/Office 365 troubleshooting, ensuring improved performance, compliance, and long-term infrastructure reliability. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Restored dormant Dell Wyse thin clients, enabling Citrix-driven centralized access to VMware-hosted Windows 7 desktops, running on Windows Server 2012. 2. Reduced IT support transport costs by ~40% by implementing SCCM remote management and training junior ICT trainees. 3. Executed OPGW and ADSS fiber splicing/termination, restoring backbone links and improving network uptime. 4. Conducted OTDR fiber testing, pinpointing faults and losses to minimize downtime. 5. Supported SCADA Control Center connectivity, enhancing real-time monitoring and automation. 6. Maintained switches, routers, and servers, improving LAN/WAN stability and reducing outages. 7. Configured access/trunk ports and VLANs, strengthening security and traffic management. 8. Streamlined server room and wiring closet operations, extending equipment lifespan and reducing failures.
Information Technology Trainee
Eldoret
Kenya Power and Lighting Company PLC
May 2025
-July 2025
In this transformative role, ICT Intern(Industrial Attachment), I supported enterprise infrastructure and endpoint security by restoring Dell Wyse thin clients into Citrix/VMware environments, deploying FortiClient and assisting with FortiNAC compliance, and implementing SCCM remote management with HQ teams, which reduced IT transport costs by ~40%. I repaired and upgraded 100+ workstations through targeted hardware/software optimizations, cutting acquisition costs by ~30%, and supported the Windows 11 rollout, lowering incident tickets by 20%. I also maintained server room operations, configured switches/routers, rolled out IP phones, and integrated FortiClient EMS, strengthening compliance and cyber resilience while improving overall system availability. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Reduced IT support transport costs by ~40% via SCCM deployment and junior staff training. 2. Extended the lifecycle of 100+ workstations trough schedulled maintainance within North Rift Region, cutting acquisition costs by ~30% through targeted hardware upgrades. 3. Contributed to a 20% drop in incident tickets by supporting the rollout of Windows 11 across regional offices. 4. Strengthened ICT asset longevity by maintaining server room operations, structured cabling, and power backup systems. 5. Integrated FortiClient EMS with endpoints, enforcing compliance and boosting cyber resilience.
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ICT Policy & ITIL familiarity. Networking (TCP/IP, DNS, DHCP, VPN, VLAN, CCNA concepts). Proficiency in programming languages: C, C++, Java, Python, JavaScript,React,express,node.js,NoSQL(MongoDB) SQL. IT Support & Systems Administration (Windows/Linux/MacOS) IT Asset & Access Control Management. Excellent problem-solving, communication, and teamwork. Database Management .Familiarity with cybersecurity operations, threat monitoring, and network security assessments Expertise in network monitoring and troubleshooting tools. Strong command of Microsoft Office applications (Word, Excel, Access, Power point). Microsoft 365 (SharePoint, OneDrive, Teams, Power Automate, Forms)
ICT Performance Reporting and Analytics
ICT Strategy Implementation
Server Hardware and Operating Systems
windows server
Windows 11
1 year