System & Network Support

In this role, I supported critical ICT infrastructure across Kenya Power’s North Rift region, combining technical support with network security operations. I revitalized and configured dormant Dell Wyse thin clients into Citrix/VMware environments, deployed and monitored FortiClient while assisting with FortiNAC enforcement for endpoint compliance, and collaborated with HQ teams to implement SCCM for remote management—reducing IT transport costs by ~40% and training junior staff in its use. I also contributed to the Windows 11 migration program, which lowered incident tickets by 20%, extended workstation lifecycles through hardware and software upgrades that cut new acquisition costs by ~30%, and maintained server room operations, including cooling, structured cabling, power systems, and network device uptime. Additionally, I supported IP phone rollout, basic router/switch configurations, and Outlook 2016/Office 365 troubleshooting, ensuring improved performance, compliance, and long-term infrastructure reliability. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 1. Restored dormant Dell Wyse thin clients, enabling Citrix-driven centralized access to VMware-hosted Windows 7 desktops, running on Windows Server 2012. 2. Reduced IT support transport costs by ~40% by implementing SCCM remote management and training junior ICT trainees. 3. Executed OPGW and ADSS fiber splicing/termination, restoring backbone links and improving network uptime. 4. Conducted OTDR fiber testing, pinpointing faults and losses to minimize downtime. 5. Supported SCADA Control Center connectivity, enhancing real-time monitoring and automation. 6. Maintained switches, routers, and servers, improving LAN/WAN stability and reducing outages. 7. Configured access/trunk ports and VLANs, strengthening security and traffic management. 8. Streamlined server room and wiring closet operations, extending equipment lifespan and reducing failures.

Cyber Threat Management

Data Documentation Module Data Documentation Module

Junior Cybersecurity Analyst Career Path

Oracle Cloud Infrastructure 2025 Certified Foundations Associate

Cybersecurity and Emerging Technologies Awareness Training

Google Cloud Cybersecurity Certificate