Senior Techno Functional Analyst

• Spearheading cross-functional teams to deliver complex, high-impact projects, ensuring optimal efficiency, scalability, and alignment with business objectives. • Leading the integration of lean methodologies to enhance productivity, eliminate inefficiencies, and streamline workflows, significantly improving project outcomes and operational effectiveness. • Administering process mining initiatives, leveraging data-driven insights to optimize operations, drive informed decision-making, and enhance overall business performance. • Directing end-to-end automation initiatives, optimizing team performance and driving innovative solutions that increased operational effectiveness and delivered measurable business value. • Nurturing a high-performance team culture by upskilling team members and embedding Agile best practices, fostering continuous improvement and greater project success. • Establishing and standardizing process mining frameworks, facilitating the widespread adoption of process optimization practices & ensuring scalable & sustainable initiatives across the organization.

Technical Lead

• Spearheaded the identification and resolution of team inefficiencies, enhancing productivity and operational effectiveness, and driving continuous improvement in organizational workflows. • Formulated and executed corrective action plans to resolve issues, ensuring seamless project execution and alignment with overarching business objectives to meet key performance targets. • Led the development & delivery of training & mentorship programs for internal teams, cross-functional stakeholders & new hires, fostering organizational growth & strengthening team capabilities. • Designed and implemented technology roadmaps that ensured the deployment of scalable, efficient, and innovative solutions, meeting both current and future business needs. • Developed and refined assets and frameworks within the CoE, enhancing scalability, operational efficiency, and organizational excellence across multiple functions. • Led the creation and implementation of sophisticated dashboard solutions, providing actionable business insights and addressing critical client requirements through data-driven decision-making. • Oversaw vendor relations, managed licensing agreements, and ensured compliance, optimizing cost efficiency and financial performance within the CoE's operations. • Spearheaded PoC delivery for 20+ clients, driving technological feasibility and delivering $160K in annual savings through strategic initiatives and process enhancements.