AREA PRODUCT FINANCE BUSINESS PARTNER _EAST AFRICA

Key Contributions • Prepared and delivered weekly/monthly/quarterly performance reviews, synthesizing complex financial data into actionable insights for senior leadership. • Collaborate with Area Product teams to set data-driven Budgets/targets, ensuring alignment with organizational goals which resulted in achieving 101% of our 2025 H1 targets. • Conducted advanced revenue and cost recovery gap analyses, identifying profit maximization opportunities resulted to recovery of $159,000. • Performed macro-economic and demand-supply analyses to benchmark product/service P&L metrics, enabling informed decision-making for local market strategies. • Empower Area Product and Sales teams with customer/channel profitability insights, driving improvement in profit margins through tailored recommendations • Championed standardization of financial processes across Regions and Centre, leading adoption of best practices that reduced reporting errors by 20% and enhanced cross-regional alignment. • Spearheaded performance improvement projects (e.g., process automation, KPI dashboards), collaborating with stakeholders to achieve 95% efficiency gains in monthly forecasting cycles. • Empowered Area Product and Sales teams with customer profitability insights, leading to improved decision-making and enhanced profit margins. • Translated complex financial insights into clear, actionable recommendations for non-technical stakeholders, improving cross-functional buy-in for critical initiatives. • Performed deep dive financial analysis and shared with senior management to assist in strategic decision making

FINANCE BUSINESS PARTNER

As a Strategic Financial Analyst and Liaison, excels in performance management by delivering incisive financial analyses that support pivotal business decisions. Act as an indispensable bridge between other divisions and the finance department, ensuring robust communication and collaboration, including provision of tailored information to empower decision-makers to effectively manage financial resources across diverse channels. Multifaceted role encompassing analytics, meticulous financial controls, optimization of processes, and the seamless management of financial data. Key Contributions: • Spearheaded strategic financial planning, by developing and executing robust go-to-market strategies which led to 20% growth within the corporate sector. • Manage fiscal planning and budgeting, ensure alignment with strategic objectives, and rigorously monitor performance against budget targets. • Prepared ALCO and board papers key for decision making by senior leadership • Conducted quarterly industry competitor analysis and shared with business leader to help improve performance and development of strategies • Develop and scrutinize business cases for projects, ensuring fiscal soundness and alignment with overarching business strategy. • Conducted automation of key financial reports and dashboards to ensure efficiency • Conducted deep dive financial analysis and investigations to ensure revenue leakage is identified and mitigated • Review Bank Investments to ensure pre conceived targets and projections are being met and communicate findings to senior management and project owners for decision making • Pioneered cost management initiatives, scrutinize cost commitments, pinpoint areas for efficiency enhancement, and fast-track benefit realization which led cost reduction of 30%. • Prepared presentations for senior management and business heads to guide in key decision making for the bank • Conducted cost benefit analysis to guide the bank leadership in investment options • Facilitated high-stake negotiations with partners and stakeholders, optimizing project costs and maximizing revenue • Prepare performance score cards for business roles and ensure timely release and circulation • Assist in deriving insights from data to inform decision-making and strategy adjustments

SERVICE DESK OFFICER

Key Contributions: • Delivered excellent customer service, resolving customer issues and queries relating to payments and Financial settlements • Enforced Know-Your-Customer (KYC) protocols during customer onboarding, ensuring compliance with Central Bank of Kenya (CBK) guidelines which led to deterrence of fraud and money laundering cases • Assisted with transaction processing, including fund transfers, deposits, and withdrawals. • Guided customers through online and mobile banking services, ensuring a smooth user experience. • Managed customer accounts, including account opening, ATM card issuance, updating details and statement issuance • Resolved customer complaints and escalated complex issues to relevant departments. • Educated customers on banking products and services, recommending appropriate solutions. • Maintained accurate records of customer interactions and transactions. • Ensured compliance with bank policies, procedures, and regulatory requirements. • Supported technical troubleshooting for online banking issues, escalating when necessary. • Built and maintained positive customer relationships to enhance satisfaction and loyalty

SALES & SERVICE ADVISOR/ CASH OFFICER/ VAULT AND ATM CUSTODIAN

Key Contributions: Sales and Service Advisor • Promoted and sold banking products and services to new and existing customers, achieving sales targets. • Managed customer accounts updating information, ensuring compliance with KYC regulations. • Executed cross border funds transfer (SWIFT), including preparation-initiation of bank instructions and settlements • Resolved customer inquiries and complaints in a timely manner, enhancing customer satisfaction. • Built and maintained strong relationships with customers to drive loyalty and repeat business. • Conducted regular follow-ups with clients to ensure continued service satisfaction and to identify cross-selling opportunities. Cash Officer/ATM and Vault Custodian • Managed daily cash operations, executed and negotiated FX rates to ensure competitive pricing • Oversaw cash handling procedures for tellers and other bank staff, ensuring compliance with security protocols and internal controls. • Processed large cash transactions and ensured compliance with anti-money laundering (AML) regulations. • Track and report on adherence to SLA settlement for inter-bank transactions, escalating risks to minimize losses and customer complaints. • Monitored cash positions for all internal accounts (KES, USD, EUR & GBP positions) to ensure optimal operations on the cash flow. • Prepared daily, weekly and monthly reports on cash operations and presented them to branch management. • Managed and secured vault operations, including cash, valuables, and important documents, ensuring compliance with security protocols. • Performed daily vault and ATM balancing and reconciliation, ensuring accuracy and adherence to cash limits ensuring 99% ATM uptime..

Masters in Business Administration - Strategic management

BEd(Arts)-Economics and Mathematics

Certified Public Accountant (CPA-K)