Overview of position

The Account Manager is responsible for the overall management and delivery of services to clients, ensuring CTG’s operations align with client requirements, contractual obligations, and financial goals. This role oversees the end-to-end management of assigned projects, including client engagement, scope management, compliance, and team supervision. As the primary point of contact for clients, the Account Manager is accountable for resolving issues and ensuring that recruitment, onboarding, payroll, consultant contract issuance, and reporting processes are executed efficiently and within agreed timelines. They balance client expectations with CTG’s operational and financial interests.

Role objectives

Project Management

• Lead initial client engagements, clearly articulating CTG’s services and project scope as per contract terms and conditions.

• Ensure alignment between the scope of work, client expectations, and CTG’s service delivery, proactively managing and agreeing on any adjustments.

• Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution.

• Take ownership of issue resolution, ensuring timely and effective solutions related to service delivery, consultant performance, or client concerns.

• Monitor financial performance, ensuring proper management of costs, revenue, and resource allocation to maintain project profitability.

• Ensure the timely and accurate delivery of monthly reports to clients, covering key metrics such as headcount, payroll, DSA amounts, consultant activities, and financial status.

• Contribute to financial forecasting and planning for ongoing and future projects.

Operations, Legal, and Compliance Management

• Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks.

• Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls.

• Support the timely and compliant onboarding of international consultants per contractual requirements.

• Ensure the accurate and timely issuance of consultant contracts, ensuring compliance with CTG policies, local labor laws, and client agreements.

• Provide regular operational and financial updates to internal stakeholders, including the Country Operations Manager and Regional Director, regarding the status of client accounts, project delivery, and financial performance.

• Proactively implement measures to prevent mismanagement of resources, client expectations, or deliverables.

• Ensure strict compliance with CTG’s operational policies to mitigate legal and financial risks.

• Obtain necessary approvals for any deviations from CTG’s standard operating procedures to prevent legal or financial repercussions.

• Notify in-country management of any client-recommended deviations from CTG’s processes.

• Report any fraudulent activities or irregularities to in-country management immediately.

• Maintain professional and official communication channels to avoid disputes with clients.

Team Leadership and Management (when applicable)

• Lead and manage a team of Account Administrators, Account Team Leaders, and support staff, ensuring they are well-trained, motivated, and equipped to carry out their roles.

• Effectively delegate tasks, ensuring timely completion and adherence to established processes.

• Monitor the performance of team members, providing feedback, guidance, and mentorship to ensure high-quality delivery of services.

• Identify areas for development within the team and provide coaching, training, and professional growth opportunities.

• Uphold CTG’s ethical standards, ensuring all interpersonal interactions remain professional, culturally sensitive, and aligned with CTG’s core values.

• Foster a respectful and inclusive work environment that acknowledges diverse cultural values and beliefs.

• Promote CTG’s values in all aspects of team operations and client interactions.

Client Relationship and Communication

• Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise.

• Ensure clear and transparent communication with clients to build trust and maintain satisfaction.

• Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly.

• Ensure that client expectations are met without compromising operational efficiency or profitability.

Business Development Support

• Support the establishment and growth of CTG's presence in Haiti by building and maintaining relationships with clients, partners, government counterparts, and other key stakeholders.

• Monitor the humanitarian and development landscape, identifying upcoming opportunities, market trends, and potential areas for CTG engagement, and share relevant intelligence with Country Management and the Business Development team.

• Contribute to business development efforts by providing local market knowledge, operational insights, staffing plans, and technical inputs for proposals, concept notes, and client presentations.

• Represent CTG at client meetings, coordination forums, and networking events to strengthen the organisation's visibility and develop strategic relationships.

• Support the mobilisation and operational planning of newly awarded projects, ensuring a smooth transition from business development to implementation.

• Work closely with Country Management and the Business Development team to support the successful establishment and expansion of CTG's operations in Haiti.

Project reporting

This position reports to the Regional Operations Manager

Key competencies

• Outstanding people management skills and very familiar with delegation, performance management, and providing feedback and guidance to team members.

• Strong communication, problem-solving skills.

• Financial acumen, ideally with experience managing budgets and financial reporting.

• Proficiency in HR systems and Microsoft Office (Excel, Word, PowerPoint).

• Strong attention to detail, especially in managing contracts, consultant data, and reporting.

• Proactive and results-oriented.

• Ability to work under pressure and manage multiple priorities simultaneously.

Team management

This role does not have team management responsibilities.

Further information

Female candidates are encouraged to apply.

This position is open to Haiti nationals only.

How to apply

https://app.tayohr.io/jobs/detail/vac-58575-account-manager-57261