Main Responsibilities:

• Conduct meetings with community members to explain the feedback mechanism, channels, and response period.

• Manage complaints boxes (checked weekly) and hotlines (5 days a week).

• Conduct monthly meetings and interviews with community members to capture their feedback.

• Receive and respond to beneficiaries' feedback and complaints, and guide beneficiaries through service maps.

• Compile feedback in a complaints database, and analyze monthly complaints by project, gender, location, and category.

• Conduct training for field staff on accountability mechanisms.

Qualifications and Requirements:

• University degree in Social Work, Community Development, or a related field.

• At least 2 years of experience in accountability, community engagement, or protection roles in an NGO.

• Excellent communication and interpersonal skills, with an ability to interact sensitively with community members.

• Experience in managing feedback and complaint response mechanisms (FCRMs).

• Proficiency in Arabic.

How to apply

We invite all interested candidates who meet the required qualifications and experience to apply via the following link:

https://forms.gle/KFjFz6kaaEmPH84X7

We recommend applying as soon as possible, as the Human Resources team will review applications as soon as they are received and contact qualified candidates for interviews on a rolling basis until the vacancy is filled.