Description

The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The Operations and Management Directorate (OMD) provides corporate services to all SPC Divisions and Programmes. It consists of three key departments: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management to provide high-quality customer-oriented services.

The role – ICT AV Conference Technician will assist in providing ICT and AV Service Support.

The key responsibilities of the role include:

ICT and AV conference technical support

• Operate control desk of conference equipment including but not limited to microphones, recordings, PowerPoint, infra-red and wireless systems in the Conference Room on SPC Campuses.

• Provide technical support to all SPC meetings and conferences hosted in or connected to SPC Fiji Campus or outside SPC Campus as and when required.

• Set up and operate simultaneous interpretation equipment.

• Troubleshoot and resolve any conference issues to minimize impact to conference participants.

Repair, maintenance and management of interpretation and conference equipment

• Assist with support, maintenance and repair of all conference/AV equipment in meeting rooms as well as mobile equipment.

• Keep records of conference equipment and where required communicate with ICT AV Specialist if there are any procurement needs.

• Perform thorough testing of conferencing equipment during routine maintenance.

• Suggest AV equipment improvements when identified.

Offsite conference logistics

• Assist with obtaining quotations for shipment of equipment to external venues for conferences.

• Assist users with arranging logistics for conferences, both hybrid and physical.

• Seek guidance from the ICT AV specialist on complex conference requests where required.

• Collaborate with relevant internal stakeholders (Event and Protocol, Interpretation, Users etc.) over scheduling, requirements etc. to ensure smooth running of meetings as needed.

Inductions and training

• Organize and conduct training sessions for new and existing staff on ICT related issues.

• Prepare training guides on software and support issues.

• Support in creating and maintaining technical documentation as required.

End-user – software and hardware support

• Ensure that desktops and laptops are functioning correctly to SPC SOE standards.

• Provide maintenance and support for network printers and scanners.

• Install and cable telephones as required.

• Provide maintenance and support for other network devices as required.

• Provide remote support where required.

For a more detailed account of the key responsibilities, please refer to the online job description.

Key selection criteria

Qualifications

• Diploma in relevant field – ICT and/or Audio Visual and /or Sound Re-Enforcement Technology or equivalent body of knowledge and experience.

Technical expertise

• At least 3-4 years of relevant experience in ICT and/or Audio Visual Software and Equipment (Amplifiers, Avocors, Zoom, Mixers, audio cabling, OBS, Livestream etc.).

• Knowledge of Microsoft, Mac and Linux based systems.

• A team player.

• Good organisational skills.

Language skills

• Excellent English communication skills (oral and written).

Interpersonal skills and cultural awareness

• Ability to work in a multicultural, inclusive and equitable environment.

Salary, terms and conditions

Contract Duration – 3 years – subject to renewal depending on funding and performance.

Remuneration – The ICT AV Conference Technician is a band 7 position in SPC’s 2025 salary scale, with a commencing taxable salary range of FJD 2,287-2,859 per month, plus local staff benefits. An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews.

Recruitment principles –SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non-discriminatory. SPC is an equal-opportunity employer, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will be given to the Pacific Islander.

Applicants will be assured of complete confidentiality in line with SPC’s Privacy Policy.

How to apply

Application procedure

Closing Date – 18 May 2025 at 11:59pm (Fiji time)

Job Reference: JM000881

Applicants must apply online at http://careers.spc.int/

Hard copies of applications will not be accepted.

For your application to be considered, you must provide us with:

• an updated resume with contact details for three professional referees

• a cover letter detailing your skills, experience and interest in this position

• responses to all screening questions

Your application will be considered incomplete and will not be reviewed at shortlisting stage if all the above documents are not provided. Applicants should not attach copies of qualifications or letters of reference. Please ensure your documents are in Microsoft Word or Adobe PDF format.

Only Fijian citizens are eligible to apply for this role.

SPC does not charge a fee to consider your application and will never ask for your banking or financial information during the recruitment process.

Screening Questions (maximum of 2,000 characters per question):

1. Please describe how you have used Help Desk Systems (for example Service Now) to support your work in organising and arranging quotations and logistics for onsite and offsite conference interpretation requests.

2. The ICT Audio Visual Technician involves a support role which requires the use of various forms of communication and technical tools. Identify the qualities and skills of an ideal ICT Audio Visual Technician and the reasons why those qualities and skills are required?

3. Describe your level of experience in a similar ICT Audio Visual Technician role and how you keep yourself abreast with the latest development tools and systems?