Position Title: IT Officer

Department: Information Technology

Reports To: Senior ICT and Systems Manager

Location: Remote / Outside Afghanistan

Vacancy No: AF-N-10-2026

Closing date: February 28, 2026

AUAF Background:

The American University of Afghanistan is Afghanistan’s only nationally accredited, private, not-for- profit, non-partisan, and coeducational institution of higher education. It opened its doors in 2006 with an initial enrollment of 50 students, and since that time has grown to enroll more than 1,700 full- and part- time students across undergraduate, graduate, and professional training programs. Despite a changing political and security climate in Afghanistan, AUAF has successfully lived up to its mission to provide equal access to high-quality higher education across gender, ethnicity, and socio-economic background. Nearly half of our undergraduate students are female, and generous support from the U.S. government and other funding partners as allowed us to support a secure, inclusive, residential campus environment in Kabul. Our professional community comprises a diverse, talented Afghan and international faculty and staff who work together in support of our students and toward a sustainable, ambitious future for the provision of American-style education in Afghanistan.

Position Summary

The IT Officer is responsible for providing advanced technical support, leading complex incident

resolution, and serving as a higher-level escalation point beyond routine IT services. The role

combines hands-on technical expertise with operational coordination to ensure reliable, secure,

and efficient IT services across the AUAF community.

Key Outcomes

The IT Officer will:

• Troubleshooting and resolution of complex IT incidents across hardware, software, network, and collaboration platforms.

• Ensure consistent availability and quality of IT support services during service hours.

• Improve system reliability, response times, and end-user satisfaction through proactive

problem management and root-cause analysis.

• Contribute to the continuous improvement of IT service delivery processes, standards, and documentation.

Responsibilities

• Provide second- and third-level technical support for complex IT issues, including cross-platform

and multi-system incidents.

• Assist in overseeing service desk operations, including ticket triage, prioritization, SLA

monitoring, and escalation management.

• Identify, test, recommend, and implement hardware and software solutions to improve system

performance and reliability.

• Coordinate with Infrastructure, Cloud, Security, Database, and Application teams to resolve

recurring issues and implement long-term solutions.

• Maintain accurate IT asset inventories, including computers, peripherals, and related equipment,

in coordination with relevant departments, including initiation and tracking IT-related PRs.

• Deliver technical training and guidance to staff on IT systems, tools, and best practices; assess

and recommend training needs.

• Support the MIS team in maintaining enterprise systems and related user management.

• Prepare operational reports, incident analyses, and service performance metrics as required.

• Perform other related duties as assigned by Senior ICT and Systems Manager.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of progressive experience in IT support or technical operations, including

advanced troubleshooting responsibilities.

• Strong hands-on experience with enterprise hardware, operating systems, networking, and

collaboration platforms.

• Demonstrated ability to diagnose and resolve complex technical issues across multiple systems.

• CCNA, MCSE, or equivalent technical certifications are highly desirable.

• ITIL v4 certification is an advantage.

• Experience working in higher education, international organizations, or complex multi-user

environments preferred.

Other Skills

• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.

• Ability to work independently and collaboratively in a fast-paced, remote-support environment.

• Excellent planning, and multitasking skills with the ability to prioritize under pressure.

• Strong customer service orientation with focus on end-user experience and reliability.

• Proficiency in English (spoken and written).

• High level of professionalism, accountability, and attention to detail.

• Demonstrated ability to mentor junior staff and contribute positively to team culture.

• Capacity to align technical tasks with broader organizational and operational objectives.

How to apply

To Apply

To apply for this position, please fill out the job application through the AUAF job portal link : https://auaf.webhr.co/hr/careers. Applications in languages other than English will not be reviewed.

Please ensure you add your resume as an attachment.

Please be advised that only shortlisted candidates will be contacted. If hired, the successful applicant is expected to provide official proof of academic degrees.

AUAF does not charge recruitment fees to applicants. AUAF is an equal opportunity employer that values diversity at all levels. AUAF follows a strict non-discriminatory policy in its selection and employment practices. All applicants will receive equal consideration, and applicants from all ethnic, religious and economic backgrounds are encouraged to apply.