We are currently looking for a IT support intern or apprentice to support our team in Geneva.

• Department: IT/DT

• Position: IT support intern or apprentice

• Contract duration: 12 months

• Location: Geneva

• Starting Date: ASAP

The IT support intern will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.

OBJECTIVES

• Provide troubleshooting and support for hardware and software issues.

• Manage user accounts and access within Active Directory (AD).

• Oversee the configuration and maintenance of SharePoint, Teams, and Planner.

• Support end users and process day-to-day JIRA tickets.

RESPONSIBILITIES

• Serve as the primary contact for IT-related issues concerning laptops and Microsoft applications.

• Proactively identify and resolve IT issues.

• Provide timely support and troubleshooting for hardware and software problems.

• Support end users and manage JIRA tickets effectively.

SCOPE OF WORK

• Laptop Installation and Maintenance

  • Set up and configure new laptops for employees.

  • Ensure all necessary software and security updates are installed.

  • Perform regular maintenance and troubleshooting of hardware issues.

• Microsoft Applications Management

  • Manage user accounts and permissions within AD.

  • Provide support for Microsoft-related issues.

• End User Support

  • Provide timely and effective support to end users.

  • Address and resolve user issues related to IT systems and applications.

REQUIREMENTS

• Basic knowledge of IT systems and hardware.

• Familiarity with Microsoft applications (SharePoint, Teams, Planner).

• Strong problem-solving skills and attention to detail.

• Ability to manage and prioritize multiple tasks.

• Good communication skills for end-user support.

• Fluency in English is required

• [OPTIONAL] Understanding of Active Directory (AD) configuration and management.

• [OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.

COMPENSATION AND BENEFITS

• For this position, gross salary is 1’450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 489 CHF per month is already included in the salary figure.

• Please note that the internship must be an integral and mandatory part of your university studies.

• Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT

• Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments

• Up to 40% of remote work on a weekly basis.

How to apply

Please apply directly in the website: IT Support Intern for HQ based in Geneva, Switzerland | Impact