Chemonics seeks an IT and Inventory Officer to support education programming in Syria. The Syria Education Programme II (SEP II), locally known as Manahel, aims to provide children living in Northwest Syria with safe, inclusive, and quality education that meets their specialized learning, psychosocial, and protection needs. The IT and Inventory Officer will ensure effective IT operations across field sites, strengthening cybersecurity, asset management, and system efficiency for Manahel and its partners. This Assignment will be conducted in Idleb with the potential for intermittent travel to Damascus. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Background:

SEP II, funded by the UK’s Foreign, Commonwealth and Development Office and running until 2027, provides primary school children access to quality, inclusive and sustainable education in conflict-affected areas of Northwest Syria. The project provides comprehensive support to schools and teachers, including pedagogical supervision, learning assessments, psychosocial support, and safeguarding measures. The goal is to foster hope for future generations by investing in capacity-building and models that facilitate learning.

Position description:

The IT and Inventory Officer will provide efficient and effective support on a day-to-day basis to programme staff in different field sites, including the upkeep, tracking, and maintenance of IT equipment. The IT and Inventory Officer will coordinate with Chemonics UK Global Technology and Infrastructure Division (GTID) teams to implement cybersecurity and firewall systems in northwest Syria, and lead on the design and implementation of cybersecurity and asset management system training for downstream partners and Education Directorates and Assemblies, with support from GTID and Manahel’s field coordinator. They will be responsible for identifying potential security risks related to IT as well as opportunities to increase efficiency within Manahel’s internal systems and proposing solutions that are contextualized to Syria.

The IT and Inventory Officer will adhere to and act in accordance with Chemonics’ professional code of ethics, “Living Our Values,” and will make the principles of the code a part of the program’s culture and operating procedures. They will also foster and maintain good and professional relations with prospective and actual downstream partners and vendors.

Principal Duties and Responsibilities (Essential Functions)

IT Support and Cybersecurity:

• Provide efficient first-level contact and issue resolution to employees in various locations. Escalate unresolved queries to the next level of support promptly and accurately

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Collaborate with Chemonics UK GTID teams to implement cybersecurity and firewall systems across northwest Syria. Identify and address potential security risks related to IT systems, and ensure all security measures are contextualized to the context in Syria.

• Design and implement cybersecurity and asset management training for downstream partners, including Education Directorates and Assemblies, in coordination with the UK GTID and Manahel’s field coordinator

• Ensure compliance with Chemonics IT policies and guidelines at the field office level. Maintain system security, including firewall management, and inform management of recurring security issues

• Install, modify and maintain client hardware, software, and peripherals. Schedule computer related services, maintenance and license renewals

• Accurately document instances of hardware failure, repair, installation, and removal. Update employee’s data and produce activity reports

• Responsible for reporting, evaluating new technologies, and developing contingency plans in case of network failure and respond to crises in accordance with business continuity and disaster recovery plans.

• Provide daily ICT support and training to staff members on cybersecurity practices, proper use of IT systems, develop simple user guides, quick reference materials, and awareness content tailored to non-technical staff

• Test and evaluate new technologies and suggest improvements

• Inform management of recurring problems

• Ensure compliance with relevant donor regulations. Ensure all IT actions, asset changes, and system updates are documented clearly and stored in a Sharepoint.

• Coordinate with ISPs, and IT service providers to ensure timely maintenance and service quality.

Inventory and Procurement:

• In coordination with Operations Coordinator and Operations and IT Officer, ensure that goods are properly received, stored, dispatched, and accounted for as per Chemonics and donor warehousing rules and regulations, including preparation of relevant documents such as, preparing Equipment Received Form, conducting quantity and visual quality checks, and updating records on timely basis

• Organize conduct of physical count of warehouse inventory and facilitate reconciling physical count with inventory records

• In close coordination with Operations Coordinator, organize transportation activities for Field Staff inside Syria according to their requirements, including managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary

• Provide guidance to staff in developing specifications for IT-related supplies or equipment that will be procured through activities

• Ensure availability of necessary computer hardware and parts, diagnostic and repair equipment, and general maintenance supplies for field office

• Perform any other tasks or responsibilities as assigned by the supervisor

• Design and roll out a durable, colour-coded asset labeling system for all Chemonics-owned assets deployed across Syria

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The qualifications listed below are representative of the required knowledge, skills, and/or abilities needed to perform the principal duties.

• Degree in Information Technology, Computer Science, or relevant field is required

• Demonstrated experience working with information technology

• Proven experience in IT Assets Management, asset tracking, inventory control, and warehouse management required

• Extensive practical experience in networked environment and support for remote users and field offices

• Willingness to travel and work under pressure

• Ability to work in a professional and cordial manner with fellow staff members, partner institutions including international and local NGOs, governmental entities, support organizations, and the general public

• Ability to work independently with minimal supervision, to prioritize multiple work assignments in an extremely fast-paced environment, to meet deadlines, and to exercise professional judgment that reflects positively on the team

• Experience working with international organizations preferred

• Familiarity with computer operating systems and database technology (design, software and structure) like 'MySQL, MS SQL Server, MS Access'

• Familiarity with programming languages (PHP, ASP.NET MVC, C# or JavaScript).

• Experience with Cisco network devices, including routers and switches, covering configuration, monitoring, fault diagnosis, and coordination with vendors or ISPs.Strong problem-solving, analytical, and solution-oriented skills, with the ability to take initiative and work proactively.

• Excellent communication and interpersonal skills, with the ability to work professionally and collaboratively with colleaguesProfessional proficiency speaking, reading, and writing English and Arabic required. Additional proficiency in Turkish preferred but not required

• Experience of taking initiative and being proactive

• Demonstrated leadership, versatility, and integrity

• Ability to work collaboratively with colleagues

Period of Performance:

The assignment is long-term through the life of the relevant donor contract.

Location of the assignment:

This Assignment will be conducted in Idleb with the potential for intermittent travel to Damascus

Supervision and reporting:

The IT and Inventory Officer will report to the programme’s Operations and IT Officer

How to apply

Application instructions:

To apply please fill out this form: SEP II Job Application Form by January 3, 2026

We will review the applications on a rolling basis. No telephone inquiries, please. Chemonics will contact finalists.

Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn how we process personal data. You may access the notice via the following link: https://chemonics.com/eu-recruiting-data-privacy-notice/.