The IRC has operated in Syria since 2012, providing protection, health, economic recovery, and early childhood development programs in Idlib, Aleppo, Raqqa, Hassakeh, and Deir Ezzor, with new programs expanding into Hama, rural Damascus, and Homs. With a team of over 350 members, the IRC has established trust and strong community relationships, ensuring access and effective service delivery.

Our longstanding experience in the country to date provides a strong foundation for the IRC to further adapt and expand its programming across Syria, in order to respond to the new realities, with a greater focus on resilience and recovery initiatives. Alongside this, the IRC also plays a significant role in Syria’s NGO, donor, and coordination forums, holding key positions and actively engaging in advocacy efforts.

Job overview:

The People & Culture (HR) Assistant provides administrative and operational support to the People & Culture Department in Hassaka location, ensuring efficient implementation of HR processes and compliance with IRC policies and procedures. The role focuses on personnel administration, employee records management, payroll support, employee relations, and P&C reporting, while providing limited administrative support to recruitment activities as required. Under the direct supervision of the P&C Officer and indirectly the Snr.field manager in Raqqa.

Responsibilities:

P&C Administration

• Maintain accurate and up-to-date employee files in both electronic and hard-copy formats.

• Prepare and process P&C documentation, including contracts, amendments, personnel action forms, leave requests, and employee correspondence.

• Ensure all personnel records are maintained in compliance with IRC standard requirements.

• Monitor contract end dates and support contract renewal processes.

• Maintain HR databases and employee information systems.

Recruitment Support

• Provide administrative support to the recruitment team throughout the recruitment process.

• Schedule interviews, assessments, and recruitment-related meetings as requested.

• Support the organization and filing of recruitment documentation and records.

• Assist with onboarding documentation and coordination for newly hired employees.

• Maintain confidentiality of candidate information and recruitment records.

Attendance and Payroll Support

• Collect, review, verify attendance records, leave requests, and timesheets.

• Support monthly payroll preparation by ensuring accurate employee data is submitted on time.

• Monitor leave balances and attendance records.

• Coordinate with Finance and department managers regarding employee attendance and payroll-related documentation.

Employee Relations

• Serve as a focal point for routine employee inquiries regarding P&C policies, procedures, and benefits.

• Support employee engagement initiatives and staff welfare activities.

• Assist in addressing employee concerns and refer complex issues to the P&C Manager/P&C Lead.

• Promote a professional, respectful, and inclusive workplace environment.

Training and Development

• Coordinate logistics for training sessions, workshops, and staff development activities.

• Maintain training attendance records and employee learning files.

• Support the tracking and reporting of mandatory training completion.

Compliance and Reporting

• Support compliance with organizational policies, procedures, and applicable labor regulations.

• Assist in HR audits, personnel file reviews, and compliance monitoring activities.

• Prepare routine HR reports, trackers, timesheets, and workforce statistics.

• Maintain strict confidentiality of employee and organizational information.

Job Requirements

Education

Bachelor’s degree in human resources, Business Administration, Management, or a related field.

Knowledge & Work Experience

• Minimum of 2–3 years of experience in HR, administration, or a related role.

• Experience with NGOs/INGOs is desirable.

• Knowledge of Syrian labor law regulations and HR practices is an advantage.

Demonstrated Skills and Competencies

• Strong administrative and organizational skills.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

• High level of accuracy and attention to detail.

• Ability to handle confidential information with discretion.

• Strong time-management and multitasking skills.

• Ability to work effectively both independently and within a team.

• Fluency in Arabic; working knowledge of English is required.

Core Competencies

• Integrity and confidentiality.

• Accountability and professionalism.

• Teamwork and collaboration.

• Adaptability and flexibility.

• Service orientation.

• Commitment to diversity, equity, and inclusion.

Disclaimer: The duties and responsibilities outlined above are not exhaustive and may be amended based on organizational needs. The HR Assistant may be required to undertake additional duties reasonably assigned by the supervisor.

Language/Travel:

• Arabic & English are required

• Travel: 25% to field sites in Raqqa, and to Damascus, Deir ez-Zor, Idlib when needed

Key Working Relationships:

Position Reports to: MIP HR Officer & Snr.field manager in Raqqa
Position directly supervises: N/A

Indirect Reporting to: HR Lead
Key Internal Contacts: All programs and sectors, regional HR director and regional HR coordinator

Key External Contacts: INGO HR forum and other relevant stakeholders

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the country where this position is based and are currently residing outside of your home country, you may be eligible for an attractive relocation package. Eligibility is determined based on IRC's operational needs and specific role requirements. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

How to apply

https://forms.office.com/r/7dDTAArmZY