The Danish Refugee Council (DRC) is one of the world's leading humanitarian NGOs, working in over 40 countries to provide appropriate assistance and protection to refugees, asylum seekers, internally displaced persons, returnees, people on the move, and vulnerable local populations/host communities. DRC is currently seeking a highly qualified Individual-Group Psychosocial Support Officer based in Carúpano, Sucre State.

About the job:

DRC is managing its operations in Venezuela, under the direction of the country office in Caracas and three field offices located in the states of Sucre, Apure, and Zulia. DRC Venezuela is implementing activities such as protection monitoring, legal assistance, individual protection assistance for people with disabilities, information sessions for proof of identity (PoC), prevention of human trafficking, rehabilitation of health infrastructure, and food security.

Job description/purpose:

Under the supervision of the Protection Case Management Team Leader, the incumbent will support the implementation of activities established in the psychosocial support program in the intervention municipalities, as well as activities from other sectors that include a psychosocial support component. They will also contribute to and implement activities focused on mental health prevention and intervention, and psychosocial support, incorporating a differentiated approach based on age, gender, and diversity.

The APPS Officer will support the on-the-ground implementation of all protection objectives under the DRC's ongoing projects. They will participate in other protection activities within the framework of the DRC's joint protection unit actions as required.

It will develop and maintain good relationships with persons of interest, relevant stakeholders, institutional actors and humanitarian actors, enabling it to adequately facilitate and ensure DRC's Protection activities.

It will contribute to ensuring the quality of the planning, implementation and monitoring of protection activities in the municipalities of intervention.

Responsibilities:

• To provide psychosocial support at the individual and family level to the population of interest, especially in contexts of crisis and vulnerability.

• Monitor cases under care, implementing strategies to mitigate serious impacts on mental health.

• Continuously monitor and document the psychosocial needs of persons of concern, with emphasis on those related to mental health and psychosocial well-being, identifying the main impacts.

• The individual APS officer will support the development of group APS sessions.

• Support the development and updating of mapping of actors and available services, to complement the response to identified cases in mental health and psychosocial support, especially for cases that require specialized care (level 4 according to the IASC guide).

• Identify and ensure the appropriate care pathway for mental health cases, guaranteeing that persons of concern receive appropriate care.

• Identify new specialized service offerings available, maintaining adequate communication with humanitarian, community-based organizations and local authorities.

• Provide advice and guidance to the person in the position of psychosocial support assistant.

• Provide guidance and training to teams on relevant psychosocial strategies and tools, in order to ensure appropriate intervention in protection and well-being contexts (e.g., strengthening psychological first aid strategies).

• Provide information for monthly, quarterly, and annual reports.

• Contribute to ensuring the quality and consistency of protection interventions, aligning them with the overall strategy and standard operating procedures (SOPs).

• Comply with the established work plans and follow the guidelines on the strategy for implementing psychosocial support and protection activities.

• Maintain good relationships with stakeholders, interested parties, and other external actors to support and facilitate the proper implementation of psychosocial support activities

• Ensure that the principles of protection and the differential approach of age, gender, diversity and intersectionality are applied across all activities, including confidentiality and informed consent

• Support the administrative, support, document management, and verification processes necessary for the development of activities and reports to the MEAL Unit, in accordance with DRC's internal procedures.

• Maintain constant communication and coordination with the Protection Management and the protection team for efficient and quality planning.

• Participate in the implementation of general protection activities in accordance with agreed objectives and identified needs.

• Participate in technical supervision sessions with specialists and national protection coordination.

• Other assigned functions that are considered necessary for the performance of the duties

EXPERIENCE AND TECHNICAL SKILLS:

• Minimum two (2) years of relevant experience in psychology, community work, social work, human rights, care for people at risk and survivors of GBV, work with OSIEGD people

• Minimum two (2) years of experience in the development and implementation of psychosocial support programs.

• Minimum two (2) years of experience in mental health interventions and psychosocial support with people in humanitarian emergency contexts.

• Work experience in contexts of internal displacement, migration context or natural disasters.

• Knowledge of the minimum standards for mental health and psychosocial support in emergencies (IASC).

• Knowledge of the context and humanitarian situation in Venezuela.

• Knowledge of differential approaches (EGD) and work with indigenous communities

• Excellent oral and written communication skills

• Excellent skills in MS Word and Excel

• Willingness and ability to learn

Desirable:

• Field experience and experience working with refugees, migrants, internally displaced persons and ethnic communities.

• Experience in crisis intervention.

• Of a calm and diplomatic nature (relational skills: assertive communication, active listening, empathy and diplomacy)

• Good teamwork; ability to create a good atmosphere.

• English proficiency is an advantage

Education (Include certificates, licenses)

• Undergraduate degree in Psychology and/or Social Work, postgraduate studies related to the position.

Languages:

• Fluency in English (Desirable) written and spoken

We offer:

• The opportunity to belong to one of the best NGOs worldwide.

• Access to over 1,000 free online training courses and certificates.

• Contract duration: subject to budget availability.

• Salary: Band H.

• HCM insurance fully covered by the organization.

DRC Core Competencies:

• Achieving excellence : focusing on achieving results and ensuring efficient processes.

• Collaboration: involve relevant parties and encourage feedback.

• Taking the initiative : taking ownership and initiative while seeking innovation.

• Communicate: listen and speak effectively and honestly.

• Demonstration of integrity :

Application process: All applicants must upload a cover letter (max. 1 page) and an updated CV ( max. 2 pages, no supporting documents ) in Spanish to the DRC job platform. Applications submitted by email will not be considered.

Application deadline : Saturday, October 31st at 11:59 pm Local Time. Please note that applications will be reviewed continuously and interviews will be scheduled as soon as a suitable candidate is identified. DRC reserves the right to close the position before the deadline once a suitable candidate is identified.

Approximate start date: November 2026

How to apply

Link to Application Form

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