Job announcement
Post Date :
October 17 2026
Deadline :
October 30 2026
Reference Number :
job-ind
Vacancies :
1 vacancies
Minimun Experience :
5 Year(s)
Minimun Education :
Masters
Age :
18 - 55
Gender :
Not specified
Job shift :
Full-time
Job type :
Job level :
Senior
Salary :
As per organization salary scale
Location :
India
Sectors :
About Job announcement
At MillionExperts, we bridge the gap between world-class talent and the most prestigious international development organizations. Our Job Announcement platform is a dedicated hub for professionals seeking to make a global impact through roles with the World Bank, Asian Development Bank (ADB), United Nations, and leading international NGOs. Whether you are an expert in climate resilience, infrastructure, public health, or digital transformation, this platform provides real-time access to high-stakes opportunities that shape the future of developing nations. We simplify the search for consultancy and staff positions, ensuring that specialized experts can find the projects where their skills are needed most.
Description
India
Item Details
RFP Title On-Call IT Support Services – India
Eligible Applicants India-based individual consultants and registered IT support agencies/firms
Location Remote support across India, with in-person coordination where required
Contract Period 12 months, with possible renewal subject to satisfactory performance and organisational need
Reporting To Senior IT & System Manager and India People and Operations Manager
RFP Issue Date 16th October 2026
Proposal Deadline 30th October 2026
Submission Email suppliers@girleffect.org
Girl Effect is an international non-profit that builds media and technology that girls want, trust and need. We use evidence-based social and behaviour change approaches to help adolescent girls make informed choices about their health, education and economic future.
In India, Girl Effect’s digital-first youth programme, Chhaa Jaa, reaches girls through social media, digital content, community spaces and interactive products, including Bol Behen. Reliable IT support is essential to the teams delivering this work.
Girl Effect India has approximately 28 staff working across locations including New Delhi, Mumbai, Hyderabad, Pune, Nagpur, Kolkata, Ahmedabad, Noida, Gurugram and Jaipur.
Girl Effect requires dependable on-call IT support to resolve hardware and software issues, coordinate repairs and warranties, and assist with approved IT sourcing.
The objective of this engagement is to maintain reliable day-to-day IT operations by providing responsive remote support, timely issue resolution, and effective coordination of repairs, warranties, and approved equipment purchases across India.
The selected service provider will be responsible for:
Providing remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday.
Diagnose and resolve laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels.
Support IT setup and onboarding for new employees, including device configuration and troubleshooting access.
Coordinating OEM warranty claims, repairs, and replacements, including clear communication on status, cost, and expected completion time.
Supporting the sourcing of approved IT requirements, such as laptops and accessories, by providing specifications, availability, and quotations where requested.
Providing access to capable support personnel and service coverage in major Indian cities, either directly or through an established support network.
Protecting Girl Effect data, credentials and systems and complying with applicable security, confidentiality and data-protection requirements.
Requirement Standard Evidence Frequency
Support availability 10:00 a.m.–7:00 p.m., Monday–Friday Ticket or support log Ongoing
Initial diagnosis for a received deviceWithin 24 hours of receiving the device Diagnosis or update provided to the
user Per incident
Issue resolution Within three working days unless parts or
OEM action are unavailable Closure note or agreed action plan Per incident
Warranty and
repair coordination Prompt escalation and regular
status updates OEM or repair record As required
Monthly service report Incidents logged, resolved and pending; response
and resolution performance; recurring issues Approved monthly report Monthly
Where a delay is outside the service provider’s control, the provider must explain the cause, expected resolution date and any practical workaround.
Any additional costs for parts, travel, call-outs or extended services must receive Girl Effect’s prior written approval.
Girl Effect will:
Maintain the required device licences and antivirus protection.
Provide reasonable access to staff, devices and relevant information needed to diagnose issues.
Approve additional costs for parts, travel or services before they are incurred.
Nominate the contract supervisors and provide timely feedback on service quality.
The agency will work closely with the Senior IT & Systems Manager and the People and Ops Manager in India
The assignment is expected to take approximately 1 year. Effective Period: November 2026 - November 2027. This is subject to renewal upon satisfactory delivery of the work.
The consultant will be expected to present to the team if needed.
Applications are welcome from both qualified individual consultants and registered IT support agencies or firms. Applicants must be based in India and demonstrate:
Relevant experience providing remote and on-call IT support to distributed teams or organisations of comparable size.
Strong knowledge of laptop hardware, operating systems, productivity applications, endpoint security, connectivity and user support.
Capacity to meet the stated support window and service levels and coordinate support in major Indian cities.
Experience working with OEM warranty, repair, and replacement processes.
Clear communication, accurate documentation, and appropriate confidentiality and data-security practices.
At least two contactable references for similar assignments.
Individual applicants should submit a current CV.
Agencies or firms should submit a brief company profile and CVs or profiles of the personnel who would deliver the services.
Applicants should submit a concise proposal of no more than five pages, covering the following:
Understanding and Approach
Explain how you will provide support, manage incidents, communicate with users, and meet the required service levels.
Experience and Capacity
Provide details of relevant assignments, geographic coverage, and the proposed individual or team responsible for delivering the services.
References
Provide contact details for at least two clients for whom you have undertaken similar work.
Financial Proposal
Provide fees in INR, with applicable taxes quoted separately. The financial proposal should clearly state:
Proposed monthly retainer or fixed fee.
Hourly or daily rates, where applicable.
Call-out or on-site support charges.
Travel or logistics charges.
Any other costs that may apply.
Items, replacement parts, and third-party costs that are excluded from the proposed fee.
Proposals will be reviewed in the following sequence:
Prescreening against the mandatory requirements.
Technical evaluation.
Financial and value-for-money evaluation.
Only substantially responsive proposals that meet the required technical standard will proceed to financial evaluation.
Evaluation Criterion Weight
Understanding of the requirement and proposed support approach 15%
Relevant IT support experience 25%
Geographic coverage, availability and ability to meet the SLA 20%
Qualifications, team capacity and references 10%
Technical Total 70%
Financial proposal and value for money 30%
Total 100%
Girl Effect may invite shortlisted applicants to an interview or clarification meeting and may conduct reference checks and due diligence before making an award.
Performance will be assessed against:
Response and resolution times under the agreed service levels.
Quality and accuracy of incident records and monthly reports.
User satisfaction and effectiveness of communication.
Timely coordination of repairs, warranties and approved sourcing requests.
Compliance with Girl Effect’s data-security, confidentiality and safeguarding requirements.
Terms of reference published:16th October, 2026
Deadline for proposal submission: 30th October 2026
On-Call IT Support Services – India
Only submissions received through the stated application process and email address will be considered.
Contracting and Payment: The successful applicant will enter into Girl Effect’s applicable agreement. Payment will be linked to satisfactory delivery of the agreed services and receipt of a correct, approved invoice.
Pricing and Taxes: Fees must be firm for the stated proposal validity period and clearly show the currency, applicable taxes and any separately chargeable costs. Girl Effect will deduct or account for taxes where required by law.
Additional Costs: Replacement parts, travel, third-party services and other additional costs will only be reimbursable where agreed and approved in writing by Girl Effect before the costs are incurred.
Confidentiality and Data Protection: The selected provider must protect Girl Effect information, systems, credentials and any personal, confidential or sensitive information accessed during the engagement.
Safeguarding and Conduct: The selected provider must comply with Girl Effect’s safeguarding, ethical and supplier-conduct requirements and may be subject to appropriate due-diligence checks.
Conflicts of Interest: Applicants must disclose any actual or potential conflict of interest that could affect the procurement process or delivery of the services.
Right to Award: Girl Effect may seek clarification, negotiate, amend or cancel the procurement process, reject any or all submissions, or make no award. Girl Effect is not liable for any costs incurred in preparing or submitting a proposal.
Proposal Validity: Proposals must remain valid for 90 days from the submission deadline.
Please email your proposal and supporting documents to suppliers@girleffect.org by 30th October 2026.
Please use the following email subject:
