Job Summary

As an HR Officer, you’ll be at the heart of INSO’s people operations, ensuring every stage of the employee experience runs smoothly. From onboarding new colleagues to managing HR systems, coordinating insurance, and supporting visa and relocation processes, you’ll play a key role in making sure our staff feel supported, informed, and connected from day one. You’ll handle a variety of administrative and compliance tasks while working closely with colleagues across departments to deliver efficient, people-centered HR services.

Main Responsibilities

Employee Lifecycle Management

• Support the onboarding of staff at HQ and ensure all recruitment and employee documents are completed in compliance with procedures

• In particular, support new hires from abroad with information that helps them get started and settle quickly, e.g. lead on the visa process, advice on finding accommodation, banking in the Netherlands, or converting a driver’s license.

• Maintain immigration information and coordinate MVV, HSM visa applications, IND approval, 30% ruling, BSN numbers, etc. for all HQ staff with Exterus

• Ensure new joiners are welcomed. Coordinate first day and first week inductions for new hires with hiring manager and schedule general induction day regularly.

• Conduct Safety Walkthrough for new hires on first day in the office and deliver HR induction presentation. Update HR induction PowerPoint slides with any policy changes.

• Prepare contract renewals, contract amendments and any other contractual documents for international & HQ staff.

• Maintain staff records in the HRIS, SharePoint and physical files.

• Ensure personal documentation and contact details are updated.

• Manage offboarding for leavers: processing Cezanne, saving resignation documents, sending exit questionnaire, update IS list, deregistration with IND and health insurance.

• Ensure all HQ & IS have emergency forms on file and ensure they are renewed on time.

• Prepare and send regular reports with staff data on request.

Health Insurance & ARBO Coordination

• Reconcile HQ health insurance provider’s monthly and quarterly invoices for accuracy of membership, new registrations and de-registrations and coordinate related amendments

• Assist new hires with ONVZ registration; monitor enrollment for compliance with Dutch law and ensure deregistration at the point of offboarding.

• Inform employees of any changes to health insurance deductions and final settlements at off-boarding

• Manage individual health insurance registrations at HQ with relevant documentation and coordinate with Payroll Officer to ensure timely reimbursement

HR Operations & Systems

• Keep employee data current in HRIS, SharePoint, and other systems.

• Maintain and update organizational charts and HR documentation.

• Prepare purchase requests, notes to file, and reports as needed.

• Arrange work certificates, HQ salary certificates, employment certificate as requested

• Support the HR team by providing cover for recruitment or payroll during absences.

Requirements

Essential:

• Minimum 2 years’ experience in HR administration.

• Fluency in English and at least B1 level Dutch.

• Familiarity with Dutch labour law and HR procedures (or willingness to learn).

• Experience managing HR databases and Excel-based reporting.

• Bachelor’s degree in Human Resources Administration or a related HR field.

• Right to work in the Netherlands.

Desirable:

• Experience with NGOs or international organisations.

• French fluency.

• Knowledge of Dutch immigration regulations (HSM, 30% ruling, etc.).

Core Competencies

• Empathy – create a welcoming and supportive environment, understanding the human side of every HR interaction.

• Accuracy – maintain reliable data and documentation, ensuring compliance and operational integrity.

• Communication – share information clearly, respectfully, and across diverse teams and cultures.

• Ownership – take initiative, solve problems effectively, and follow through on responsibilities.

• Adaptability – stay flexible and open to learning, embracing change as part of continuous improvement.

INSO’s Safeguarding Policy

INSO is fully committed to the safe recruitment, selection, and vetting of all potential new staff, trustees, and volunteers. We will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Terms & Conditions

Fixed-term (renewable) full-time contract based in The Hague, Netherlands, EUR 4,800 per month, 8% vacation pay (vakantiegeld), 2.5 days annual leave per month. INSO will provide Basic Premium ONVZ health insurance. The right to live and work in the Netherlands is required for this position. INSO’s employment terms do not include transport or pension benefits.

How to apply

If this opportunity feels like the right next step for you, we warmly invite you to Apply here