The Role

ICS Administrator
Permanent contract/Full-Time

Reports to:
Global Head of IT & Communication Systems (ICS)

Job Overview
CBM Global is seeking a skilled ICS Administrator to oversee, maintain, and optimize our global IT landscape. This role is pivotal in ensuring the stability, integrity, and efficient operation of our IT office networks, endpoints and cloud services, which support our mission across 14 offices, primarily in Asia and Africa. Additionally, this role will coordinate the efforts of local IT service providers in each country where we operate, with a focus on the Asian/Pacific region.

The role will be a member in an international team to achieve these goals.

Based: We welcome applications from those with the right to work in the Philippines. This position is located in Manila.

Hours: Full-time, permanent contract

Salary range: The salary offered will be competitive, dependent on skills and experience, as well as country of location. We offer a local contract.

Responsibilities and Duties

· Oversee the global IT infrastructure for CBM Global’s 190 employees, ensuring high availability and reliability across 13 offices (each with fewer than 20 staff) in 12 countries.

· Coordinate the efforts of international and local IT service providers in each country.

· Manage hardware procurement for offices and remote staff.

· Administer and optimize Microsoft Entra, SharePoint Online, and Exchange Online – including user management and security.

· Configure and manage devices (Windows and Android) and applications using Microsoft Endpoint Manager (Intune).

· Implement and maintain network infrastructure for small office locations, ensuring optimal performance and security – including FortiGate Firewalls and Ubiquiti Access Points.

· Provide global 2nd Level support for cloud and network infrastructure.

· Provide local 1st Level support for the Manila office (<20 staff) and for remote staff working from home.

· Maintain detailed documentation of the IT infrastructure, configurations, processes, and procedures.

· Maintain disaster recovery plans and backup procedures to ensure business continuity.

Safeguarding responsibilities

Knowledge

In depth understanding of CBM Global’s Safeguarding policy and the Code of Conduct, and how these are relevant to their work.

Knows and considers the power people think they hold because of their position at CBM Global and takes care not to abuse it by treating everyone with respect.

Considers their personal values and biases, taking care these do not negatively impact on how they interact with and treat the different individuals they will come across during their work at CBM Global.

Skills

Able to report and escalate safeguarding concerns appropriately. Challenges inappropriate behaviours of peers. Able to implement safeguarding requirements in their area of responsibility.

Behaviours

Acts as a role model for CBM Global’s commitment to zero-tolerance for abuse, do no harm and safeguarding standards.

Key outcomes expected from this role

· Provide a stable, reliable, available and cost-effective IT infrastructure that meets organizational requirements.

· Timely and well-managed system changes and upgrades.

· Effective coordination of IT service providers.

· Provide regular reports on system performance and incidents.

· Implement and maintain robust security practices to protect organizational data and resources.

Key upcoming projects:

· Either setup of new Azure tenant with full migration of all services and most data or integration of new default domain in existing tenant.

Person Specification

All of the following requirements are essential, unless marked with a * when they are desirable.

CBM Global welcomes applicants from diverse backgrounds and people with lived experience of disability.

Experience, Personal Qualities, and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or a 3-year vocational training program with an above-average degree. *

• Minimum of 7 years of experience in IT infrastructure administration, ideally with a focus on Microsoft Azure, Entra, SharePoint Online, Exchange Online, Microsoft Endpoint Manager (Intune), Office 365, and Windows environments.

• Minimum of 5 years of experience in remote setup and management of office networks and devices.

• Excellent verbal and written language skills in English

• Good communication skills and ability to work with end users and external service providers while displaying a high level of professionalism.

• The ability to work collaboratively and independently with little oversight.

Certifications

• Microsoft Certified: Azure Administrator *

• Microsoft 365 Certified: Enterprise Administrator Expert *

• Microsoft 365 Certified: Endpoint Administrator Associate *

• CompTIA Network+ *

Employee Benefits

· We offer flexibility and working from home arrangements.

· As part of our commitment with inclusion, CBM Global aims to encourage applications from people with disabilities and those with health conditions. We have a comprehensive equality and diversity policy.

Useful Information

Shortlisting and Interviews

CBM Global is an equal opportunities employer, committed to ensuring all applications are treated fairly.

All applications are subject to our shortlisting process; if you are shortlisted we will contact you and invite you to attend an online interview. You will also be advised at this point if there will be any skills tasks to complete as part of the recruitment process.

Diversity Policy Statement

Everyone has the right to be treated with consideration and respect. CBM Global is committed to achieving a truly inclusive environment for all, by developing better working relationships that release the full potential, creativity and productivity of each individual. CBM Global aims to ensure that all staff, volunteers, donors, partners, contractors, and the general public are treated fairly. This will be regardless of sex, sexual orientation, gender re-assignment, marital or civil partnership status, race (including colour, nationality, ethnicity, or national origin), disability, medical status, age, religion or belief, political opinion, social or economic status.

Employment Checks

CBM Global is committed to the safety and best interest of all children and vulnerable adults accessing CBM Global supported services and programmes. Relevant background checks including working with children, police and reference checks will be completed prior to the preferred candidate’s employment being confirmed.

All applicants must have the right to work in the relevant country. All offers of employment are made subject to the following criteria: Proof of eligibility and satisfactory employment screening, and three references satisfactory to CBM Global.

How to apply

More information about CBM Global Disability Inclusion can be found by visiting the CBM Global website: www.cbm-global.org

Closing date: Monday, 09. June 2025

Please:

Use this link: http://cbmglobal.peoplehr.net/Pages/JobBoard/Opening.aspx?v=94802ce0-b9ce-4946-9c63-e4260744b783 to apply
Prepare your CV in English please, as you will need to upload it into our ATS system.
Download and complete the Application Form in English please, as you will need to upload it into our ATS system.
No email applications will be considered. If you have any problems with the system, please redirect them to our email address recruitment@cbm-global.org with the following format: Family Name First Name: (ICS Administrator – Philippines)

We also welcome informal enquiries, which should also be sent to the above email address.