Job Purpose

The IT Assistant provides technical support and assistance to the team within the organization. The IT assistant's primary responsibility will be to help ensure the smooth functioning of the operating systems, networks, and related technologies, troubleshoot technical issues, and maintain the overall functionality of devices and networks.

Key Responsibilities

• Collaborate with the IT Manager to implement the IT strategy.

• Implement the monthly plan of the IT Department in coordination with the line manager.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

• Monitoring and maintaining computer systems and networks.

• Responding promptly to service issues and requests.

• Providing technical support across the organization.

• Setting up accounts, computers, printers, and peripherals for new users.

• Repairing and replacing the tech equipment as necessary.

• Support in conducting orientation sessions for staff members.

• Testing and evaluating new technologies.

• Support in developing and maintaining the current information systems.

• Any additional tasks related to the position as requested by the line manager.

Qualification (Education/Work Experience)

1. Essential:

   • Associate degree in information technology, Computer Science, or related.

   • Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other industry-recognized certifications can be beneficial.

   • Familiarity with computer hardware, operating systems, software applications, and network protocols is desirable.

   • Experience in troubleshooting hardware, software, and network issues.

   • Knowledge of data backup and recovery procedures, as well as IT security best practices, is beneficial.

   • Native Arabic language with very good writing and speaking skills in English.

2. Desirable:

   • Bachelor’s degree in computer science, Information Technology, or a related field.

   • Prior experience in a similar IT support role is preferred.

Core, Managerial and Technical Competencies

1. Core Competencies:

• Communication

• Teamwork

• Planning and organizing

• Accountability

• Creativity

• Transparency

• Commitment to Continuous Learning

• Technological Awareness.

1. Technical Competencies:

• Excellent writing and speaking skills in English.

  • Proficient in Microsoft Office.

  • Familiarity with various operating systems (e.g., Windows, macOS, Linux) and software applications.

  • Adaptable, able to respond to emergencies and work under pressure.

  • Problem solver.

  • Good analysis skills

Compliance to Anti-Harassment, PSEA, and Child Safeguarding

• Child abuse in all forms is unacceptable to IYD, which recognizes its responsibility to protect children from harm in all areas of its work. IYD is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

  • IYD employees and related personnel must not under any circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside IYD.

How to apply

https://forms.gle/Wbe3jZ7JsgCfXRtJ6