About Relief International

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well being.

Currently, RI is active in 14 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen.

Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure.

About our Country Program/ Regional Programs

Middle East Region

RI operates in six countries in the Middle East region: Iraq, Jordan, Lebanon, Syria, Turkey and Yemen, with a focus on the four RI sector pillars: Health, WASH, Education and Economic Opportunity. We employ more than 4,000 staff (direct and indirect) in the Middle East region and implement a range of humanitarian and development programs valued at approximately $70 million USD on an annual basis.

1. Job Profile

The IT Officer monitors and maintains Relief International’s computer networks for the RI NWS offices and Daascus; installs and configures hardware and software, provides technical support to Damascus staff, and supervises all IT operations in all the RI NWS offices, He/She will serve all IT sector requirements.

The IT officer working under supervision of SCO manager and technically managed by Reginal IT coordinator.

1. Key responsibilities

User Support:

• Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions.

• Support RI NWS staff to access IT-managed services.

• Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems within NWS-Damascus offices.

Account management:

• Create all new accounts and groups on Azure Active Directory.

• De-activate accounts for terminated staff.

• keep the profile info up to date in Azure AD in coordination with HR.

• manage and track all the NWS-Damascus users paid licenses.

Computer Systems and Peripherals Monitoring and Maintenance:

• install and configure computer operating systems and all RI software on the new laptops or re-assigned laptops with following RI standards.

• Plan and undertake scheduled maintenance to ensure all NWS-Damascus computers are up to date with important software and system updates in the Iraq Hub Offices in NWS-Damascus

• Manage and keep track of IT Equipment Database for RI NWS-Damascus offices.

• install drivers for all new peripheral devices on laptops.

Network Monitoring and Maintenance:

• Perform regularly scheduled network equipment maintenance to ensure the network is running smoothly.

• Monitor networking firewalls and enforce network security policies for all offices in NWS-Damascus

• Diagnose and fix network problems or potential problems.

• Maintain other networked equipment, including but not limited to printers, scanners, VoIP phones, and web conferencing systems.

• Keep backup internet ready for all offices and trips and for new visitors.

Information Security Response:

• Monitor and response to security alerts associated with Syria users in the MS Defender 365 Thread Response portal.

• Ensure all the local devices are free of virus/malware and the protection agents are up to date.

• Coordinate with Cyber Security Working Group to response to any cyber-attacks targeting local users or devices.

IT knowledge and user training:

• Complete and fulfill all IT training requirements.

• Maintain knowledge of industry trends and support best practices.

• Provide basic IT user training and orientation to NWS-Damascus staff.

IT Procurement:

• Preparing and planning all requests related to information technology PR’s.

• Follow up and prepare all PR’s related to software licenses.

• Providing support to anything related to procurement plans for information technology and Network equipment.

NWS IT Supervision:

• Supervise the IT operations.

• Ensure the global IT policies and procedures are enforced.

• Monitor and audit IT Equipment Database, enforce IT equipment procurement and assignment procedures coordination with Supply chain Operation Manager and Regional IT coordinator.

• Administrator for IT software/systems.

• Integrates reports from different NWS-Damascus Offices such as IT Equipment Database, IT Audit Report, Annual IT Procurement Plan, etc. and provide inputs to NWS-Damascus Country Support Office Plan.

• Any other tasks required by Supply chain Operation Manager and Reginal IT coordinator.

Behavior and conduct:

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.

• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.

• Reports any concerns.

1. Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelor's degree in computer science or related field preferred.

• Minimum 2 years in IT sector with NGOs.

• Minimum 2 years of experience working with Windows and Macs.

• Minimum 2 years of experience managing network equipment (firewalls, routers, switches, etc.)

Desirable criteria

• Working knowledge of ticketing systems and remote tools.

• Advanced troubleshooting and multi-tasking skills.

• Understand Active Directory and SSO.

• Good communication skills in English.

1. RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity

• Adaptability

• Collaboration

• Inclusivity

• Sustainability

How to apply

In case you meet the requirements and that you are interested in the position, please send your CV and Cover Letter in English in addition to three professional references to hrsyria@ri.orgbefore January 6, 2026, stating in the subject IT Officer - Sarmada

Please note that the position may be filled before the deadline for submission of the applications.