Terms of Reference

Title: Information Management Consultant (Next Gen)
Location: Home-based
Duration: 15 October 2025 - 31 December 2025
Contract Type: Individual Consultant

General Background of Project or Assignment, Operational Context

This Next Generation Data Sites Project will rebuild UNHCR's data and reporting websites to create a cohesive, reliable and user-centric online data service for key stakeholders, thereby building a stronger data presence.

As the world’s most trusted source on forced displacement data, the new websites will better inform donors and provide transparency about the impact of UNHCR’s work, empower inclusive humanitarian intervention, development action and emergency responses among UNHCR partners.

Description of Assignment, Duties and Responsibilities

Reporting to the Snr Information Management Officer and becoming part of the enterprise data business analyst team, the consultant will generate business analysis documentation required as part of the I.T. Project Lifecycle to replace UNHCR’s legacy data-driven websites with new ones driven from UNHCR’s enterprise data layer. The consultant will work closely with Workstream leads, front-end designers and developers.

The Consultant will need to institutionalize consultations with stakeholders at country, region and global level to provide feedback and validate business analysis documentation.

The Consultant’s proposed “to be” business processes should leverage highly automated, scalable solutions in support of the modernization of UNHCR’s data-driven websites.

Purpose and Scope of Assignment

With the support of management, the consultant will establish a working group of UNHCR country and regional stakeholders to provide advice on the evolution of UNHCR’s data driven websites. This group will be consulted on project scoping, timelines, “to be” requirements and impact on legacy business processes and systems.

In consultation with the above-mentioned network of web portal administrators and users, the consultant will examine the legacy Operational Data Portal functionality and content to organize it into three categories:

a. Functionality and content must be continued in the new Integrated Data Portal
b. Functionality and content must be continued in the new Coordination Portal
c. Functionality and content no longer needed

The consultant will deliver:

1. Use case definitions and requirements for the new Integrated Data Portal
2. Use case definitions and requirements for the new Coordination Portal
3. A data migration and archiving plan for the Operational Data Portal
4. A roadmap for sunsetting UNHCR’s legacy Operational Data Portal
5. “To be” process flow mapping of publishing operational data on UNHCR’s new websites

The consultant will support and provide feedback on:
1. Data entity specifications for:
a. A new Population data administrative console
b. A new Common Document Repository administrative console
2. Integration of official statistics and operational data in the new data portal generally, including taxonomies such as topics, content types, organization types, etc.
3. A mechanism for AI-generated tagging for document uploads
4. An external clearance mechanism

Required qualifications, language(s) and work experience
6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

NOTE: ALL ELIGIBLE APPLICANTS MUST HAVE PRIOR EXPERIENCE USING THE OPERATIONAL DATA PORTAL (http://data.unhcr.org) AS:

- AN ADMINISTRATIVE OWNER OF AN ODP PAGE,
- A CONTENT PROVIDER (i.e. UPLOADING DATA TO IT), AND
- SUPPORTING END USERS WHO USE THE ODP FOR DECISION MAKING AND COORDINATION.

PLEASE INDICATE ON YOUR APPLICATION THE COUNTRY / REGION WHERE THIS RESPONSIBILITY WAS HELD. EXPLAINING YOUR ROLE AND EXPERIENCE WITH HTTP://DATA.UNHCR.ORG IS HELPFUL IN CANDIDATE EVALUATION. TO BE CONSIDERED, CANDIDATES MUST HAVE THIS EXPERIENCE TO BE CONSIDERED.

Technical Skills
- Business analysis skills
- Experience writing and editing technical documentation for UNHCR data systems

Coordination Skills
- Convening diverse stakeholders to achieve a consensus
- Identifying, prioritizing and articulating business value and outcomes in data driven projects
- Working collaboratively on a software development team
- Oral presentation skills

Desirable:
- Experience in multiple countries / regions or at the global level managing UNHCR’s data portals
- Experience with web technology
- Experience with headless content management systems such as Drupal or STRAPI
- Understanding of data lakes and/or Microsoft Azure or Fabric
- Statistics expertise
- User interface design experience

Language
Required: English
Desirable: Spanish, Arabic or French

Monitoring and Progress Controls

Milestone deliverables include:
1. Use case definitions
2. Functional requirements documentation
3. Data entity specifications
4. Legacy data migration plan
5. Process flow mapping

Location and Conditions

This is a full-time consultancy and the successful candidate will be home-based.

Shortlisted candidates might be required to sit for a written test. Only shortlisted candidates will be notified. No late applications will be accepted.

The remuneration level and the applicable entitlements and benefits may differ based on the residence of the most suitable selected candidate.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

How to apply

Please apply here