Call for Applications

Job Identification (Reference Number): 15746
Position Title: Information Management Operation Officer (Camp Coordination and Camp Management (CCCM))
Duty Station City: Geneva
Duty Station Country: Switzerland
Grade: UG
Contract Type: Special short-term ungraded
Recruiting Type: Professional
Initial duration: Eight months with possibility of extension
Closing date: 21 July 2025

Introduction:

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Context:

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 172-member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.As an important function of its mandate, IOM is the Cluster Lead Agency for Camp Coordination and Camp Management (CCCM) for disaster-induced displacement situations under the 2005 IASC Humanitarian Reform.

IOM is one of the leading global actors implementing CCCM programming in emergency humanitarian responses. One of the core aspects of CCCM programming is ensuring effective referrals for life-saving, emergency aid from communities to service providers, as well as monitoring services, living conditions, population profiles and key site level information to help facilitate effective and efficient multi-sectoral responses to displacement crises.

The Zite Manager platform fulfils this function by hosting a range of critical functions that underpin humanitarian CCCM programming during emergencies. It provides the ability to implement service referrals to address emergency life-saving needs, protection risks, fraud, and other urgent community needs. It also hosts range of other functions, including site monitoring, site list management, workflow & process management, assessment functionality, as well as a range of bespoke country level processes that help make humanitarian aid more efficient, transparent, and directed at the most acute needs within a response.

Under the overall and direct supervision of the Senior CCCM Operations Coordinator, the successful candidate will support the IOM CCCM operations globally by providing operational & analysis support on Zite Manager to countries adopting it for various functions (currently 11). The position will focus on supporting on data analysis and information product production, capacity building, and operational support to countries where required. Support to country operations on IM functions outside the scope of the Zite Manager platform may also be required.

Responsibilities for Internal Candidates

1. Provide ongoing operational support on the Zite Manager platform to all adopting country programmes.

2. Undertake regular analysis of Community Feedback Mechanism (CFM) and other Zite Manager datasets.

3. Develop and produce Quarterly Zite Manager CFM Analysis reports at country levels.

4. Draft and maintain methodological guidance documents (e.g. CFM method notes, analysis guidance).

5. Lead revisions of report templates and ensure InDesign formatting and language editing.

6. Publish and disseminate finalized reports to CCCM stakeholders at a global level

7. Conduct operational health checks on country data quality and usage, and review findings with country offices.

8. Liaise regularly with Zite Manager country teams to assess and respond to their analysis needs.

9. Work closely with the Zite Manager Consultant Team on technical rollout and platform implementation.

10. Undertake capacity building activities for CCCM IM officers and other Zite Manager stakeholders when required

11. Provide tailored analysis and reporting support to priority missions in coordination with the Senior Operations Coordinator and ZM Lead Consultant.

12. Contribute to the development and harmonization of global CCCM data‐management standards and referral tracking approaches.

13. Ensure all outputs support IOM’s advocacy, coordination, and multi‐sectoral emergency response mandates.

14. Undertake travel duties as required.

15. Any other duties as required.

Education:

• Master’s degree in Political or Social Sciences, International Relations, International Law or a related field from an accredited academic institution with five years of relevant professional experience; or

• University degree in the above fields with seven years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience:

• Experience developing CFM systems for CCCM programming;

• Experience in developing online platform and processes using Kobo and Zite software;

• Practical experience working in humanitarian emergencies;

• Demonstrated expertise in protection, camp management and humanitarian coordination; and,

• Experience in liaising closely with partner agencies, NGOs and UN within the IASC framework.

Skills:

• Strong and demonstrable interest in camp management or coordination; community participation or communication with communities within an international organization;

• Extensive computer skills, including proficiency in Kobo, PowerBI, Tableau, Power Query, Corporate productivity and program management software, Adobe inDesign, other relevant data analysis and management software; MS Office package (Office, Excel, Power Point, Outlook), internet and Email; and,

• Solid analytical and drafting skills.

Languages:

IOM’s official languages are English, French, and Spanish.

For this position, fluency in English (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies:

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitmentsystem (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM Career Gateways by 21 July 2025.