BACKGROUND:

The Virtual Reception & Placement (VR&P) Program expands access to core resettlement services for newly arrived refugees through a remote case management model. By combining digital tools, interpretation support, and personalized guidance, VR&P helps clients navigate housing, benefits, employment, and community integration no matter where they are located. More information about Virtual Services can be found at https://signpost-virtual-services.zendesk.com/hc/en-us.

The Virtual Resettlement Line provides refugees and community partners with a centralized point of contact to access timely information, guidance, and referrals for all ORR eligible populations. By offering real-time support through phone and digital platforms, the line helps ensure that clients can connect with critical resettlement services, receive interpretation assistance, and get answers to urgent questions no matter their location.

INTERNSHIP OVERVIEW: With oversight from the Program Director of Virtual Services, the Intern will provide critical administrative and client support for the Virtual Reception & Placement program and the Virtual Resettlement Line. He or she will assist with maintaining accurate case notes, responding to direct client assistance needs, and providing interpretation and translation support as required. The Intern will also contribute to project administration and help ensure timely communication and coordination across the Virtual Services team. This position reports directly to the Program Director of Virtual Services.

COMMITMENT: Minimum 3 months starting in September, 20 hours per week

RESPONSIBILITIES:

• Administrative assistance – case-noting activities with clients, case filing, and supporting the team to complete various admin tasks

• Assist with direct client support, including preparing resources, and making referrals as appropriate[WP2] .

• Offer interpretation and translation support for clients during virtual appointments and in written communications. Knowledge of Dari and/or Pashto is mandatory.

• Support the Virtual Resettlement Line by helping respond to inquiries, tracking client requests, and escalating urgent cases when needed.

• Assist with the development of resource guides, FAQs, and communication materials to better inform clients and community partners about available services.

• Where relevant, support program administration by helping with reporting, tracking service delivery metrics, and organizing feedback from clients and partners.

• Contribute to team coordination by assisting with scheduling, meeting notes, and preparation of materials for trainings or program updates.

LEARNING OBJECTIVES:

1. The intern will gain professional experience in case management practices, including documentation, client communication, and service coordination in a virtual setting.

2. The intern will deepen understanding of refugee resettlement processes and best practices for delivering remote services to diverse populations.

3. The intern will gain experience with digital tools and technology used to provide virtual assistance, interpretation, and resource navigation.

REQUIRED SKILLS & COMPETENCIES:

• Ability to perform duties independently

• Excellent communication skills

• Fluency in Dari and/or Pashto; multilingual skills mandatory.

• Strong organizational skills and attention to detail, with the ability to maintain accurate records and meet deadlines.

• Flexibility in a fast-paced environment where priorities and tasks can change rapidly

• Excellent written and verbal communication skills; ability to communicate clearly with diverse audiences.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new digital platforms.

• Cultural humility and sensitivity when working with refugee and immigrant populations.

• Ability to work independently as well as collaboratively in a remote team environment.

• Prior experience in social services, international development, or refugee resettlement is preferred but not required; lived experience is also highly valued.

• Ability to maintain and respect client’s confidentiality

This is an unpaid internship position. No financial compensation, including compensation for relocation, is available.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

How to apply

Please apply on our website:

https://theirc.wd1.myworkdayjobs.com/External_Careers/job/New-York-NY-HQ-USA/Virtual-Services-Intern_JR00000149