DIGITAL PRODUCT MANAGER

Company Overview

Talk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. To understand what Talk to Loop is, our mission and our way of working please visit our resource page where you will find all the information you need on our unique approach. To get the details on the job opening and the application process, continue reading.

Location: Ideal candidates hold a valid working permit in either The Netherlands or the UK. Candidates in other locations are welcome to apply but the recruitment would depend on finding local hosting arrangements

Location: Work from home or, if in The Netherlands, from the Humanity Hub in The Hague.

Salary: A starting salary of EUR 60,000 per annum (depending on experience)

Job Type: Full-time permanent (subject to funding)

Working Times/Zones: 40 hours per week / Central European Time.

Travel Required: Some occasional travel for meetings may be required.

Reports to: Global Loop Lead

Supervises: Senior Software full stack Engineer (3+)

Indirect relationships: Sensitive Feedback Lead, User Experience and Quality Assurance Lead, among others.

Position Overview

Lead both technical architecture and product strategy for a humanitarian feedback platform that connects crisis-affected populations with aid organisations through multiple channels (web, voice/SIP IVR, WhatsApp). This dual tech lead/ head of product role requires hands-on technical leadership combined with strategic product management in the humanitarian technology space.

Core Responsibilities

Technical Leadership

• Architect and maintain multi-language codebase (TypeScript, Python, JavaScript) using Angular and NestJS frameworks

• Manage infrastructure as code using AWS CDK and Terraform

• Oversee integration with third-party services (Mailjet, Webflow, Twilio) and physical Session Border Controller for SIP trunking with mobile network operators

• Establish and enforce software development lifecycle processes

• Design and implement multi-channel feedback systems handling both general feedback and sensitive reporting (sexual exploitation, corruption)

• Perform code reviews, system architecture decisions, and technical debt management

Product Management

• Own product roadmap development and backlog prioritization

• Conduct stakeholder management across humanitarian organizations and country operations

• Lead user research and testing in crisis environments with diverse user profiles (including low-literacy, low-tech users)

• Define feature requirements and technical specifications

• Manage platform analytics and data-driven product improvements

Team and Vendor Management

• Line manage a growing team of developers

• Manage engineering consultants and delegate technical work

• Oversee vendor relationships and contract management

• Write technical specifications and terms of reference for external development teams

• Coordinate with local technology providers in partner countries

Compliance and Security

• Ensure GDPR compliance and data privacy standards

• Coordinate security audits and penetration testing

• Manage data protection impact assessments

• Oversee platform security across multiple deployment environments

Required Experience

• Evidenced experience of positively leading a development team, managing workflows and communicating clear with the product owner

• 5+ years combining software engineering and product management roles

• Proven experience with TypeScript/JavaScript, and modern web frameworks

• Infrastructure as Code experience (AWS CDK, Terraform, or similar)

• API integration and third-party service management

• Voice/telephony systems and SIP protocol knowledge

• Multi-channel platform development (web, mobile, voice)

• Vendor and consultant management in technical contexts

Technical Requirements

• Full-stack development capability across the specified tech stack

• Cloud infrastructure management (AWS)

• Integration experience with communication platforms (Twilio, WhatsApp Business API)

• Understanding of mobile network operator integration

• Database design and management

• Security best practices implementation

Context-Specific Skills

• Experience building technology for low-resource environments

• Understanding of humanitarian/development sector constraints

• Cultural sensitivity for international deployments

• Experience with platforms requiring high availability and data sensitivity

• Ability to work with non-technical stakeholders in crisis contexts

Leadership Competencies

• Ability to build and manage a strong team

• Ability to efficiently delegate specific tasks to consultants on an adhoc basis

• Strategic thinking combined with hands-on execution

• Ability to balance competing technical and business priorities

• Cross-cultural communication and remote team management

• Problem-solving in resource-constrained environments

• Ethical decision-making regarding sensitive data and vulnerable populations

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If you're passionate about making a meaningful impact and amplifying the voices of communities worldwide, we invite you to join us. Together, we can reimagine accountability, build trust, and create positive change that benefits everyone.

‍Please review our team handbook here where you can find our Mission and Vision. This will be useful for your application process.

• ‍Send your CV and cover letter to recruitment@talktoloop.org

• Pre-employment checks will include references and background verification.

• The deadline for receiving applications is the 26th of September 2025. Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly. Only shortlisted candidates will be contacted for interviews. If you do not hear from us by 24th October 2025, consider your application unsuccessful.

• Start date is as soon as possible

Talk to Loop's ability to help those in need relies on our staff's professional and ethical conduct. During recruitment, we will ask if you have ever been accused, investigated, or disciplined for misconduct. We understand that allegations can be false, investigations may find no wrongdoing, and some issues may be minor. However, please be transparent about any such matters. Pre-employment checks will be required for the role. Loop is a member of the Misconduct Disclosure Scheme and will request references from former employers.

How to apply

• ‍Send your CV and cover letter to recruitment@talktoloop.org

• Pre-employment checks will include references and background verification.

• The deadline for receiving applications is the 26th of September 2025. Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly. Only shortlisted candidates will be contacted for interviews. If you do not hear from us by 24th October 2025, consider your application unsuccessful.

• Start date is as soon as possible